Show a different image in a product

[malasuer]

Hi,

i have a problem with some pictures of my products. When i click to select the size and color in a product page, the first one picture of the product (that´s is the thumbnail image for the product) changes and it shows me a different picture and also if i put the mouse on the first picture, the zoom shows me the picture that i´m using again. I don´t know what is going wrong 🙁

This is the url http://malasuertemente.com/producto/hojas-blancas-sobre-turquesa/

¿Why is this problem? I tried to change the thumbnail image for the product and it works when i see the product without select the color and the size but when i select the options for the color and size, show me a different image 🙁

Please, help!

Thanks! 🙂

[Kyle – SUPPORT]

Hi

You’re using an old version of the theme (1.6) the latest version is 1.74, you need to update as we have fixed this issue

– Kyle

[malasuer]

I have already update to the last version and the issue continues existing. And also when you select the color and the size of the product the first image is larger than the rest of them 🙁 What can i do?

This is the link: http://malasuertemente.com/producto/hojas-en-contraste-rosa/

Thanks.

[Kyle – SUPPORT]

It’s working fine for me now: http://d.pr/i/1b6XI/5q0CEpQr

– Kyle

[malasuer]

Sorry, but it´s not working. If i select the color and the size the first image change to another one that i´m not using for that product. You can see and try in this link http://malasuertemente.com/producto/hojas-en-contraste-rosa/

And the issue about the size of picture continues. The first image is not only different when you select the size and the color, also the size of the picture is bigger than the rest of them 🙁

I don´t know what can i do.

[Kyle – SUPPORT]

So this is not the image for ‘white colour’ http://d.pr/i/1f9Bz/4MxwN52b ?

– Kyle

[malasuer]

No! The first image is the T-shirt pink not the blue, that is the third one. And when you select the colour and the size the first image pink change to blue and that´s wrong. Don’t should be change… Always it will be the same images, the four images for this product. Not to change when you select the size or the colour.

And this only happens with the products for boys and girls. The rest of the products are working fine :S

[malasuer]

ok, just now is working! But now only i have the problem with the size of the first image, when select the size or the color, the size of the first image changes and it´s larger than the rest. ¿It is a problem for the size of the picture?

[malasuer]

ok. The image change when you choose the color of the product. ¿is there any way to change this? I don’t want the image changes when you select a color, i prefer always show the same images.

[Rui Guerreiro – SUPPORT]

Hi,

Can you try to regenerate the thumbnail images using this plugin?

Regenerate Thumbnails

-Rui