New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Shortcodes show when viewing on iPhone

Viewing 6 posts - 1 through 6 (of 6 total)
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    Posted in: Neighborhood
  • July 27, 2013 at 12:11 am #13120
    Raquel Wilson
    Member
    Post count: 26

    On the desktop, my site looks great (http://www.madefromcloth.com). But when I viewed the site on my iPhone, all the shortcodes show along with the text. What could be causing this and how can I correct it?

    July 27, 2013 at 1:34 pm #13170
    Ben – SUPPORT
    Member
    Post count: 690

    Hey,

    This was happening to someone else it happened to be a plugin causing issues so if you’ve got extra plugins installed and try and disable them

    Thanks
    Ben

    July 28, 2013 at 6:10 am #13204
    Raquel Wilson
    Member
    Post count: 26

    Thanks Ben. I tried deactivating all my plugins and reactived them one at a time. I discovered it was the plugin Jetpack from WordPress developers Automattic.

    I use some of the features of that plugin, so I will try to find out which one specifically is causing the shortcodes to show up when viewing from the mobile. I don’t want to disable all of them.

    July 29, 2013 at 12:50 pm #13416
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey,

    feel free to let us know if you figure the faulty function out.
    Even tho we cannot guarantee that we can fix it for you it would be great to know!

    Cheers

    July 29, 2013 at 2:02 pm #13431
    Raquel Wilson
    Member
    Post count: 26

    I did figure it out. There is a shortcodes modules in the Jetpack plugin. I deactived it and now the mobile view displays properly.

    July 30, 2013 at 2:49 pm #13604
    Melanie – SUPPORT
    Member
    Post count: 11032

    Great! Thanks for posting back 🙂

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    Posted in: Neighborhood
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