Shortcode issue

[Jarts]

Hi, I have just purchased Cardinal (coming from pinpoint).

I’m building my pages, If I hit the shortcode button in the editor, I get this message:

Fatal error: require_once(): Failed opening required ‘\wp-load.php’ (include_path=’.:/usr/share/php:/usr/share/pear’) in /wp-content/themes/cardinal/swift-framework/shortcodes/config.php on line 26

Thanks
Max

[Kyle – SUPPORT]

Hi

Please check your permissions, they should be 664 or more

– Kyle

[Jarts]

Hi Kyle, I checked, permissions are OK.

[Kyle – SUPPORT]

Will forward this to my colleague, he should be bale to help you with this issue

– Kyle

[Jarts]

…still waiting for support…

[Rui Guerreiro – SUPPORT]

Hi,

Apologize for the delay, didn’t received the email notification that the topic was assigned to me.
Can you provide me your website url and also admin access?

Please use the private reply option.

-Rui

[Jarts]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Can you try it again?

I made some changes in the parent theme to fix this. Can I upload a Cardinal Child theme with only that modification so we don’t lose that changes in a future update?

-Rui

[Jarts]

OK, shortcodes are working now, thanks. Regarding child theme, if this will avoid problems in future, maybe you could proceed to upload it. But I have no experience with child themes. I’m going to loose the pages I built until now?

[Rui Guerreiro – SUPPORT]

No, you won’t lose anything. It’s just the best practice to extend or change something in the parent theme.
It’s done. Now your active theme it’s the child theme.

https://www.dropbox.com/s/swevezthhkelyh2/active_theme.png?dl=0

-Rui

[Jarts]

This reply has been marked as private.

[Kyle – SUPPORT]

Thanks Rui