New Landing › How can we help? › Atelier › Shortcode Generator and other WYSIWYG editor elements missing?

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    Posted in: Atelier
  • March 15, 2016 at 4:52 am #255413
    Jonathan
    Member
    Post count: 30

    For some reason the Swift Framework Shortcode Generator and other buttons/elements are now missing from my WordPress WYSIWYG editor (see attached). I just recently migrated our site to a new server – maybe that’s the problem?

    Would really appreciate some help – do you mind taking a look?

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    March 15, 2016 at 10:55 am #255467
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    It’s right there, this icon: http://d.pr/i/1bZYz/1RPfpHyy

    – Kyle

    March 15, 2016 at 4:31 pm #255609
    Jonathan
    Member
    Post count: 30
    This reply has been marked as private.
    March 16, 2016 at 5:16 pm #255860
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you disable your plugins, leaving only Swift Framework and Woo active?

    It maybe a conflict with another plugin such as your Mojo shortcodes.

    Thanks.

    March 16, 2016 at 6:02 pm #255876
    Jonathan
    Member
    Post count: 30
    This reply has been marked as private.
    March 16, 2016 at 7:54 pm #255899
    Jonathan
    Member
    Post count: 30

    Update:

    Please ignore this issue – everything is working fine now, the plugin actually was out-of-date… somehow missed that.
    Thanks for helping to pinpoint that it was a plugin-related issue!

    March 16, 2016 at 7:57 pm #255901
    David Martin – Support
    Moderator
    Post count: 20834

    Glad you got it sorted!

    Thanks.

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