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New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Shopping Cart issues following recnt update Woocommerce
- This topic has 8 replies, 3 voices, and was last updated 8 years by Mohammad – SUPPORT.
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Posted in: Neighborhood
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July 13, 2016 at 9:52 am #280906
Dear,
I have an issue with the Shopping cart since the latest upgrade of Woocommerce.
I can add products to the chart, but when i click on the cart it shows an empty page. I am also not able to update the (New) shipping zones under woocommerce as the page shows empty.
Thank in advance!
Jarl
For completeness:
### WordPress Environment ### Home URL: https://thecookstays.com Site URL: https://thecookstays.com WC Version: 2.6.2 Log Directory Writable: ✔ WP Version: 4.5.3 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US ### Server Environment ### Server Info: Apache PHP Version: 7.0.6 PHP Post Max Size: 256 MB PHP Time Limit: 0 PHP Max Input Vars: 20000 cURL Version: 7.26.0 OpenSSL/1.0.1e SUHOSIN Installed: – Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 2.6.2 : woocommerce_sessions: ✔ woocommerce_api_keys: ✔ woocommerce_attribute_taxonomies: ✔ woocommerce_downloadable_product_permissions: ✔ woocommerce_order_items: ✔ woocommerce_order_itemmeta: ✔ woocommerce_tax_rates: ✔ woocommerce_tax_rate_locations: ✔ woocommerce_shipping_zones: ✔ woocommerce_shipping_zone_locations: ✔ woocommerce_shipping_zone_methods: ✔ woocommerce_payment_tokens: ✔ woocommerce_payment_tokenmeta: ✔ ### Active Plugins (52) ### WPWeb Updater: by WPWeb – 1.0.4 Agile CRM WooCommerce: by Agile CRM Team – 1.0 Anti-spam: by webvitaly – 4.2 BackUpWordPress: by Human Made Limited – 3.6.1 Breadcrumb NavXT: by John Havlik – 5.4.0 cloudinvoiceclient: by Sophie Fischer – 2.3.5 Cookie Law Info: by Richard Ashby – 1.5.3 Easy Media Download: by naa986 – 1.1.1 Facebook Conversion Pixel: by Kellen Mace – 1.3.4 Google Analytics by MonsterInsights: by MonsterInsights – 5.5.2 IgniteWoo Updater: by Ignition – 2.1.3 Image Widget: by Modern Tribe Inc. – 4.2.2 linkID: by linkID NV – 0.1.2 Multisafepay: by Multisafepay – 2.1.0 Multisafepay iDEAL: by Multisafepay – 2.1.0 Multisafepay Maestro: by Multisafepay – 2.1.0 Multisafepay MasterCard: by Multisafepay – 2.1.0 Multisafepay MisterCash: by Multisafepay – 2.1.0 Multisafepay VISA: by Multisafepay – 2.1.0 Neighborhood Demo Content: by Swift Ideas – 2.1 Previous and Next Post in Same Taxonomy: by Bill Erickson – 1.0 Slider Revolution: by ThemePunch – 5.2.5.4 WPML Multilingual CMS: by OnTheGoSystems – 3.4.1 Nifty Newsletters: by SolaPlugins – 4.0.14 Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri INC – 1.8.1 WooCommerce Dynamic Pricing & Discounts: by RightPress – 1.0.2 WooCommerce Admin Bar Addition: by David Decker - DECKERWEB – 2.7.0 WooCommerce Print Invoice & Delivery Note: by Triggvy Gunderson – 4.1.5 WooCommerce EU VAT Number: by WooThemes – 2.1.12 WooCommerce - Store Exporter: by Visser Labs – 1.8.6 WooCommerce Multilingual: by OnTheGoSystems – 3.8.2 WooCommerce Sequential Order Numbers Pro: by WooThemes / SkyVerge – 1.10.0 WooCommerce Shop as Customer: by cxThemes – 1.16 WooCommerce Table Rate Shipping: by Mike Jolley – 2.7.0 – 3.0.1 is available WooCommerce Wholesale Pricing Plus: by IgniteWoo.com – 2.3.18 WooCommerce Wholesale Pricing: by IgniteWoo.com – 2.6.30 WooCommerce Write a Review Reminder: by Konekt – 1.1 WooCommerce: by WooThemes – 2.6.2 WooMobile: by Bowdie Mercieca – 1.2.4 WooThemes Helper: by WooThemes – 1.6.2 Yoast SEO: by Team Yoast – 3.3.4 WP Fastest Cache: by Emre Vona – 0.8.6.0 WP jQuery Plus: by Zach Schnackel – 1.1.2 Wordpress Rankie: by Atef – 1.3.0 WP Retina 2x: by Jordy Meow – 4.5.5 WPide: by Simon @ WPsites – 2.4.0 WPML CMS Nav: by OnTheGoSystems – 1.4.19 WPML Media: by OnTheGoSystems – 2.1.22 WPML Sticky Links: by OnTheGoSystems – 1.3.19 WPML String Translation: by OnTheGoSystems – 2.3.9 WPML Translation Management: by OnTheGoSystems – 2.2.1 YITH WooCommerce Wishlist: by YITHEMES – 2.0.16 ### Settings ### Force SSL: – Currency: EUR (€) Currency Position: left_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 ### API ### API Enabled: ✔ ### WC Pages ### Shop Base: #5 - /shop/ Cart: #5861 - /cart-2/ Checkout: #14797 - /checkout-4/ My Account: #14798 - /my-account/ ### Taxonomies ### Product Types: external (external) grouped (grouped) simple (simple) simple (simple-nl) variable (variable) ### Theme ### Name: Neighborhood Version: 3.4.11 Author URL: http://www.swiftideas.net Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally then we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: NEW neighborhood/woocommerce/archive-product.php NEW neighborhood/woocommerce/cart/cart-empty.php NEW neighborhood/woocommerce/cart/cart-totals.php NEW neighborhood/woocommerce/cart/cart.php NEW neighborhood/woocommerce/cart/cross-sells.php NEW neighborhood/woocommerce/checkout/form-billing.php NEW neighborhood/woocommerce/checkout/form-checkout.php NEW neighborhood/woocommerce/checkout/form-shipping.php NEW neighborhood/woocommerce/checkout/thankyou.php NEW neighborhood/woocommerce/content-product.php version 2.5.0 is out of date. The core version is 2.6.1 NEW neighborhood/woocommerce/content-product_cat.php version 2.5.2 is out of date. The core version is 2.6.1 NEW neighborhood/woocommerce/content-single-product.php NEW neighborhood/woocommerce/global/quantity-input.php NEW neighborhood/woocommerce/loop/add-to-cart.php NEW neighborhood/woocommerce/loop/loop-end.php NEW neighborhood/woocommerce/loop/loop-start.php NEW neighborhood/woocommerce/loop/result-count.php NEW neighborhood/woocommerce/myaccount/form-login.php NEW neighborhood/woocommerce/single-product/add-to-cart/external.php NEW neighborhood/woocommerce/single-product/add-to-cart/grouped.php NEW neighborhood/woocommerce/single-product/add-to-cart/simple.php NEW neighborhood/woocommerce/single-product/meta.php NEW neighborhood/woocommerce/single-product/product-image.php NEW neighborhood/woocommerce/single-product/product-thumbnails.php NEW neighborhood/woocommerce/single-product/related.php NEW neighborhood/woocommerce/single-product/tabs/additional-information.php NEW neighborhood/woocommerce/single-product/tabs/description.php NEW neighborhood/woocommerce/single-product/tabs/tabs.php NEW neighborhood/woocommerce/single-product/up-sells.php NEW neighborhood/woocommerce/single-product.php NEW neighborhood/woocommerce/taxonomy-product_cat.php NEW neighborhood/woocommerce/taxonomy-product_tag.php : Learn how to update outdated templates
July 13, 2016 at 10:01 am #280910Please upgrade to theme version 3.4.20.
Is there a reason you have not supplied a URL, is the site local?
– David.
July 13, 2016 at 2:20 pm #281014Hi David,
Thjanks for your reply!
The URL is https://thecookstays.com.
Would’t it show and upgrade automatically if available?It states my themes are all up to date.
Where can i find this last version please?
Kind regards.
Jarl
July 14, 2016 at 2:12 pm #281267Hi,
Please find 3.4.20 here: https://www.dropbox.com/s/s7dofa85s6i22t9/neighborhood.zip?dl=0.
Full instructions on how to upgrade are found here:
http://www.swiftideas.com/knowledgebase/how-to-manually-update-your-theme/September 1, 2016 at 12:39 pm #290213Dear,
can you please confirm if version 3.4.20 is still the current version?
The problem reappeared. Hence my question.
Look forward to hear from you.
Kind regards.
Jarl
September 2, 2016 at 11:36 am #290345Hi Jarl,
Yes it is.
Please test with your child theme deactivated.
Please then test with only the WooCommerce plugin activated, no others should be active during that time.
Please check all plugins are updated also.
Thanks.
September 2, 2016 at 11:39 am #290347Hi,
You are using the latest version. Please provide me FTP login and wordpress login detail to check and resolve the issue.
Thanks
MohammadSeptember 10, 2016 at 2:24 pm #291335This reply has been marked as private.September 14, 2016 at 3:32 pm #291828Hi,
I need also wordpress admin login detail to check and resolve the issue.
Thanks
Mohammad -
Posted in: Neighborhood
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