New Landing › How can we help? › General › Forum Help › Shopping Cart Error

Viewing 11 posts - 1 through 11 (of 11 total)
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    Posted in: Forum Help
  • May 28, 2014 at 10:03 am #78130
    Grifone
    Member
    Post count: 22

    hi man

    1- I have a problem in the functionality of the shopping cart.
    if I add a product to your cart, that is updated with the amount for a few seconds and then returns to 0$. If I click inside the shopping cart I see regularly added product. why does this happen?
    this is a serious problem
    my website: http://www.italianstyle.shoes/index2.php/

    2-I would like to know if it is possible to add a subtitle to the title of some page.
    attached the photo

    please help me

    May 28, 2014 at 11:56 am #78199
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Can you conform you are using the latest version of the theme and WooCommerce?

    2) Unfortunately this is not possible

    – Kyle

    May 28, 2014 at 12:24 pm #78213
    Grifone
    Member
    Post count: 22

    yes, i’m using the latest version of woocommerce 2.1.9 and the theme is update correctly at latest version.
    this is a serious problem. please help me and give me support

    May 28, 2014 at 1:25 pm #78229
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I do not get this issue on my demo, therefore it must be something specific to your demo. Please can you provide a login so that I can check?

    – Kyle

    May 28, 2014 at 1:46 pm #78237
    Grifone
    Member
    Post count: 22

    yes, if you give me your email i can send the login for access, ok?
    LET ME KNOW

    May 28, 2014 at 2:23 pm #78254
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please post your reply as private then only I can see it

    – Kyle

    May 28, 2014 at 2:44 pm #78272
    Grifone
    Member
    Post count: 22
    This reply has been marked as private.
    May 28, 2014 at 3:38 pm #78298
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    How come your home page is index2.php?

    – Kyle

    May 28, 2014 at 3:41 pm #78300
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Looks like the ajax is returning the wrong result, please open a support ticket with WooCommerce about the issue

    – Kyle

    May 28, 2014 at 3:58 pm #78306
    Grifone
    Member
    Post count: 22

    I’m using index2.php because I work on a separate page.
    so users can in any case reach the site
    you believe that the problem is the index2.php?

    my only solution is to open a ticket???

    thank you

    May 28, 2014 at 6:05 pm #78350
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I asked the developer and he said it’s not a theme issue, WooCommerce will be able to help you with this as it’s the AJAX add to cart returning the wrong result

    – Kyle

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