New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Shop page display problem

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Neighborhood
  • June 25, 2015 at 11:58 am #188501
    marirove
    Member
    Post count: 52

    Hello, since last update my shop page does not display correctly, this page (http://www.plusdepulls.com/categorie-produit/collection-ete/) but my winter page display correctly (http://www.plusdepulls.com/categorie-produit/collection-hiver/).

    Can you help me?

    Thanks Marie

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    June 25, 2015 at 12:00 pm #188506
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    The solution for that issue is here in the topic below.

    Shop Archive layout broken. Help, Please (WordPress Theme)

    Check my reply 187093

    Let us know if you have any doubt.

    -Rui

    June 25, 2015 at 12:13 pm #188513
    marirove
    Member
    Post count: 52

    Ok i just did it, but it does not work!

    June 25, 2015 at 12:47 pm #188534
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Did you copy the files to the child theme directory or replace the ones from the parent theme?

    You also need to purge the cache from your cache plugin.

    -Rui

    June 25, 2015 at 1:16 pm #188561
    marirove
    Member
    Post count: 52

    I have copied in the child theme and i have also purge the cache, i feel that when i change my child theme nothing change.

    Then my problem is always there.

    Thank’s Marie

    June 25, 2015 at 3:30 pm #188664
    marirove
    Member
    Post count: 52
    This reply has been marked as private.
    June 26, 2015 at 9:21 am #188915
    marirove
    Member
    Post count: 52

    Hello, please i await your reply, you hace a solution?

    Thank’s

    Marie

    June 26, 2015 at 9:22 am #188916
    marirove
    Member
    Post count: 52

    you have a solution?

    June 26, 2015 at 4:07 pm #189202
    marirove
    Member
    Post count: 52

    Hello, i expect an answer yesterday, no one can do anything for me? It’s not very cool because my shop is very ugly !!!

    Please Help me…

    June 28, 2015 at 4:49 pm #189413
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Apologize, I wasn’t around in Friday.

    Also avoid posting too many comments on the topic because it will go down in our list (we work from the latest topic to the most recent) so that’s why my colleagues probably didn’t assist you on Friday.

    I checked you child theme files through the WordPress admin area and i can’t see there the header.php and the header-alt.php

    Can you provide me ftp access so I can sort it out?
    Use the private reply.

    -Rui

    June 29, 2015 at 6:39 pm #189894
    marirove
    Member
    Post count: 52
    This reply has been marked as private.
    June 30, 2015 at 12:44 pm #190158
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Please check again, already upload correctly the files to the child theme.
    Also your plugin WP Rocket was chaching an older version.

    -Rui

    June 30, 2015 at 2:20 pm #190202
    marirove
    Member
    Post count: 52

    Everything works ok now.
    Thank’s.
    Marie

    June 30, 2015 at 2:46 pm #190231
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem.
    -Rui

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