Shop looks funky

[flaviamaguida]

Hi there,

My shop has been looking kind of funky for the last few days. It looks like it’s trying to put 4 products in a row but it only fits 3 so the last one gets kicked to the next row and then it looks like

3
1
3
1

All my plugins are up to date and I have the latest neighborhood and wordpress version. I switched to twenty fourteen and it made the listings much smaller so it fits 4 products in a row. Don’t really know what this means but they look neatly ordered.

you can find my shop here: http://www.pelham.cl/es/tienda/

What should I do?

Best,

Flavia M.

[Kyle – SUPPORT]

Hi

You only have one product?

– Kyle

[flaviamaguida]

Hi Kyle,

What? No… You were probably looking at the english version of my site, I gave you the spanish link but I guess your browser automatically changed it, haha. I’ve deactivated the english version, you can see the problem now here:

http://www.pelham.cl/tienda/

Help please, it’s been like this for too long!

Thanks,

Flavia M.

[Kyle – SUPPORT]

Please provide me with a login so that I can try and sort this out for you

– Kyle

[flaviamaguida]

This reply has been marked as private.

[Swift Ideas – Ed]

Hi Flavia M,

How have you set it to show 4 products per row? As standard, Neighborhood only supports 3 columns per row when a sidebar is in use. If you do want to use 4, you can try the following custom css:

@media only screen and (min-width: 1200px) {
body.woocommerce .has-one-sidebar ul.products li.product {
width: 195px;
}
}
@media only screen and (max-width: 979px) {
body.woocommerce .has-one-sidebar ul.products li.product {
width: 119px;
}
}
body.woocommerce .has-one-sidebar ul.products li.product {
width: 160px;
}

– Ed

[flaviamaguida]

Hi Ed,

No! I really don’t know what’s going on, I want my 3 products per row back! I don’t know why it’s trying to show 4, I haven’t changed anything. I was happy with my 3 products and 1 day it started to show products like it is now. I don’t know why did that happen because I didn’t change anything, so I don’t have a backup to go back to how it was. It’s been like this since last week and because it looks so strange, my site hasn’t been selling, it’s just a disaster, I need help soon!

Please, I just want 3 products in a row, just like it was before, that works great for me.

Thanks,

Flavia M.

[Swift Ideas – Ed]

Hi Flavia,

As far as I can see this isn’t a theme issue, as I can’t replicate it here. If you provide a link/login, I’ll happily take a look.

– Ed

[flaviamaguida]

This reply has been marked as private.

[Swift Ideas – Ed]

You’ve got a JS error, seems to be caused by “PageStateTracker” – do you know if you have a plugin related to this?

– Ed

[flaviamaguida]

I have no idea. All I know is all my problems started after I installed WooCommerce Multilingual, WPML Media, WPML Sticky Links and WPML Translation Management. I thought it was a theme problem because I switched to Twenty Fourteen and it looked ok.

[Swift Ideas – Ed]

It seems as though the product images on your translated language are showing as 1px x 1px – can you please check this with WPML – we are using the standard ‘shop_catalog’ image size.

I’m in the progress of setting up a test setup for this.

– Ed

[Swift Ideas – Ed]

Just found this: http://wpml.org/forums/topic/woocommerce-product-thumbnail-size-not-respected-in-translations/

Can you try the versions they suggest? Neighborhood requires the image sizes to be correct for the resizing to work.

– Ed

[egohead]

I have the same problem.
For me the plugin “A Swiss Knife for WooCommerce. Version 1.9.4” tries the error.

[flaviamaguida]

Hey! That totally worked! I deactivated the swiss army plugin and everything went back to normal. Bummer, cause it’s a great plugin. So thank you so much egohead!

And thank you Ed, it was very nice of you to take your time with me yesterday, I really appreciate it.

This problem is resolved! Hihi, I’m so happy. I mean, I wish I didn’t have to deactivate that plugin,is it a compatibility issue that Swift Ideas should resolve? Or the plugin developers should solve this?

Anyway, thank you!