New Landing › How can we help? › Cardinal › Shipping options disappeared

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posted in: Cardinal
  • December 5, 2014 at 8:10 am #133671
    Laura
    Member
    Post count: 67

    Hi there,

    I noticed that all my shipping options disappeared. They’re all fine when looking at the Woocommerce settings but once I order a product, it doesn’t propose me the list of options anymore.

    Thanks for your help!

    December 5, 2014 at 9:41 am #133698
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    That’s odd, can you check with twentyfourteen enabled?

    – Kyle

    December 5, 2014 at 9:42 am #133699
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    May i have specific page with issue to check and fix it?
    Thanks
    Mohammad

    December 5, 2014 at 11:32 am #133743
    Laura
    Member
    Post count: 67
    This reply has been marked as private.
    December 5, 2014 at 11:35 am #133744
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have followed your steps. Any Add to cart link is not coming at this page.
    Thanks
    Mohammad

    December 6, 2014 at 2:13 am #133925
    Laura
    Member
    Post count: 67
    This reply has been marked as private.
    December 8, 2014 at 12:40 am #134049
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    Can you check like Kyle describes? Activate any of the default theme like twentyfourteen and check.? Because the div’s are loading without any content.

    <div class="cart-shipping-wrap clearfix">
   <div class="shipping-calc">
   </div>
</div>

    Did you add the shipping classes correctly, double check it.

    Let us know,

    Thanks,
    laranz.

    December 8, 2014 at 12:58 am #134057
    Laura
    Member
    Post count: 67

    Thanks Laranz,

    Before I try, I have a stupid question: would it mess around anything if I select another theme?

    December 8, 2014 at 12:39 pm #134234
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No as long as you don’t edit any pages, just switch theme, add a product to cart and check if the issue remains, then switch back

    – Kyle

    December 9, 2014 at 8:00 am #134471
    Laura
    Member
    Post count: 67

    So I tried and it still doesn’t work… 🙁
    Any idea of the cause?

    December 9, 2014 at 8:55 am #134487
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    It will just be your shipping settings, you’re best contacting woocommerce support, I’m sure they’ll take a look for you

    – Kyle

    December 9, 2014 at 8:57 am #134489
    Laura
    Member
    Post count: 67

    Ok thanks Kyle.

    Also I noticed that the Font Awesome icons don’t work on Nokia Lumia’s.
    Don’t know if you’re aware of it and if it can be changed..
    http://stackoverflow.com/questions/15819717/font-awesome-not-displayed-on-windows-phone-8

    Thanks again for your help!

    December 9, 2014 at 10:17 am #134509
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Thanks for letting us know

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