New Landing › How can we help? › Themeforest Theme Support › Uplift › Sharing Counts Not Updating

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    Posted in: Uplift
  • October 7, 2016 at 7:06 pm #295292
    modio
    Member
    Post count: 27

    Post shows “NaN Shares” even after sharing multiple times. Can this be edited or removed if there’s no shares?

    The individual count at the bottom is updating on LinkedIn, but not on Twitter.

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    October 10, 2016 at 7:01 pm #295593
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Is it possible that you can provide some ftp credentials to figure out the issue and fix it?
    If so, provide me the credentials in a private reply.

    -Rui

    October 14, 2016 at 9:02 pm #296647
    modio
    Member
    Post count: 27
    This reply has been marked as private.
    October 18, 2016 at 11:39 am #297149
    David Martin – Support
    Moderator
    Post count: 20834

    Have assigned to Rui to take a look at.

    Thanks,
    David.

    November 15, 2016 at 9:15 pm #302048
    modio
    Member
    Post count: 27

    Checking in. I still need help with this. Thanks!

    November 17, 2016 at 11:31 pm #302441
    Xavi
    Member
    Post count: 11

    hi, David.
    Perhaps… similar problem for me. Just LinkedIn count works.
    It’s strange, our shared content is not just in Linked in.

    Thanks

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    November 21, 2016 at 8:30 pm #302867
    David Martin – Support
    Moderator
    Post count: 20834

    Hi both,

    Will need to query this further with the team. Thanks for your patience.

    – David.

    November 22, 2016 at 2:43 am #302916
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @modio

    Thanks for the heads up – seems Facebook recently changed their share API so we have updated that, and sorted the NaN issue.

    – Ed

    November 22, 2016 at 1:11 pm #302967
    Xavi
    Member
    Post count: 11

    Thank you

    November 22, 2016 at 1:22 pm #302969
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Thanks Ed.

    -Rui

    January 16, 2017 at 9:37 pm #310351
    modio
    Member
    Post count: 27

    Do I have to update for this change to take effect? It’s still not working for me.

    I’m avoiding the update for now, because it messes up my margins.

    January 17, 2017 at 11:14 am #310381
    David Martin – Support
    Moderator
    Post count: 20834

    Yes, you would need to update the theme version and the latest SF plugin to resolve the margin issue.

    January 20, 2017 at 8:45 pm #311045
    modio
    Member
    Post count: 27

    Facebook appears to be fixed, but Twitter and Google + are not updating.

    I’ve shared from multiple accounts and all Twitter counters are staying at 0.

    January 21, 2017 at 4:37 am #311053
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Unfortunately Twitter removed the ability to retrieve counts without full api access/authentication, so this isn’t currently functioning – we can remove the 0 if you’d like with css? Not sure what has changed with Google+, but we are looking into it.

    – Ed

    January 21, 2017 at 9:28 pm #311067
    modio
    Member
    Post count: 27

    Copy that. Thank you.

    Yes, I have removed the numbers with CSS now, but another odd behavior is that the built-in total counter is showing 2 different totals. Can that be fixed? Screenshots attached from same post.

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    Posted in: Uplift
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