New Landing How can we help? Cardinal Setup Problems + Stuck Page Builder

Viewing 11 posts - 1 through 11 (of 11 total)
  • Posted in: Cardinal
  • #103772
    ruadasgaivotas
    Member
    Post count: 14

    My company purchased this theme and I’ve been setting it up, but I run into problems every step of the way.

    1. I can’t set up the mobile navigation in desktop & overlay menu nor slide out menu like I see in the demos, assets page and documentation website. I’ve tried most demos and checking the options page, but the biggest option is tablet (horizontal).
    2. I was trying to set up a one page homepage layout like the Shop Home (Three) (just the slider and navigation without the shop functionality), but the slider/vertical nav don’t work out of the box. I moved on to trying to set up the one page navigation from the video tutorial, and it doesn’t work either – the navigation dots never show on the right. I did try to set up via the demo plugin and it didn’t work out either.
    3. The page builder just stops altogether when I try to save a parallax image or text. It doesn’t work at all, save or cancel. Only way out is to refresh the page.

    I can’t make this presentable with these features missing or inaccessible, and I really need to move ahead with this setup. I thought the process would be much more straightforward and this is causing delays in my workflow. Any help is very appreciated, thank you.

    #103841
    ruadasgaivotas
    Member
    Post count: 14
    This reply has been marked as private.
    #104223
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I saw in other topic you replied that you managed to solve the translation issues.

    What are your current website issues?

    -Rui

    #104228
    ruadasgaivotas
    Member
    Post count: 14

    Hi Rui,
    Thank you for your reply. I understand you can’t cover every single set up aspect in the documentation although that makes the process more time consuming for end users.
    I’ve been able to sort these solutions by troubleshooting:
    – Partial translation (you should note to other users that Codestyling Localization only edits the meta-box folder file, for some reason, and they should replicate the files to the other language folder for them to work fully)
    – Mobile Menu
    – One Page Navigation

    I still need help sorting out the bug on Swift Page Builder though – it just freezes when editing Parallax. I’m using Google Chrome & other Swift Page Builder features are working just fine, including images. I’d really appreciate it if you could help me find a solution for this issue. Thank you

    #104575
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you help us out to replicate that issue? Maybe providing admin access to your site and some steps to reproduce the issue.

    Thanks.

    -Rui

    #104585
    ruadasgaivotas
    Member
    Post count: 14
    This reply has been marked as private.
    #104587
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    You are right about the credentials, but they are not working.
    Since your site still in development can I try to edit your contact page to replicate the issue?

    -Rui

    #104591
    ruadasgaivotas
    Member
    Post count: 14
    This reply has been marked as private.
    #104603
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I checked this issue and that’s caused by the a conflict in the plugin mqTranslate.

    -Rui

    #104614
    ruadasgaivotas
    Member
    Post count: 14

    Any idea how I could work around it? Because I’d tried disabling it before and it wasn’t working either. Thanks

    #104870
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I checked again and it’s only happening when mqtranslate is active, check the error that appears in the console when editing a Parallax asset.

    https://www.dropbox.com/s/kows60vpwomzwms/error_qtrans.png?dl=0

    When mqtranslate is not active the problem doesn’t occur.

    -Rui

Viewing 11 posts - 1 through 11 (of 11 total)

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