New Landing › How can we help? › Themeforest Theme Support › Flexform › Search option not working

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    Posted in: Flexform
  • November 17, 2014 at 6:37 am #128666
    orange
    Member
    Post count: 56

    Search option not working in my website

    November 17, 2014 at 10:08 am #128701
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Please can you try deactivating any plugins you have installed to see if that fixes the issue?

    – Kyle

    November 17, 2014 at 10:39 am #128716
    orange
    Member
    Post count: 56

    I installed plugins are mandatory for my website so i don’t uninstall any plugin.

    November 17, 2014 at 10:41 am #128721
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    But you need to uninstall them temporarily so we can find the reason the search doesn’t work. It can be a plugin conflict.

    -Rui

    November 17, 2014 at 10:56 am #128731
    orange
    Member
    Post count: 56

    I give user name and password can you solve this?

    November 17, 2014 at 10:59 am #128733
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Only if you give us permission to deactivate your plugins. The issue does not happen on our installation which means it is specific to yours, the cause of this is normally a plugin conflict. So to test that we need to deactivate plugins

    – Kyle

    November 17, 2014 at 11:02 am #128735
    orange
    Member
    Post count: 56
    This reply has been marked as private.
    November 17, 2014 at 11:59 am #128758
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    You have an error in the javascript console. Can you check?
    Is trying to load this file http://200summit.com/js/19260.js

    Also even with all plugins deactivate it’s not working.

    How it’s appearing that Online chat that isn’t turned off in the plugins? That could be the cause of the problem.

    -Rui

    November 17, 2014 at 1:50 pm #128808
    orange
    Member
    Post count: 56

    I remove that js from my website still not working. search work in static menu. please check say exact reason please.

    November 17, 2014 at 2:22 pm #128819
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    This is something that is not caused by the theme.
    Please deactivate the Chat online feature to see it the issue remains.

    -Rui

    November 18, 2014 at 5:35 am #129045
    orange
    Member
    Post count: 56

    i remove chat option from site but still not work search

    November 18, 2014 at 10:45 am #129108
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I see that you are using any Server’s minify feature that cause to issue. All js and css files are minified in wrong way so your search is not working. Please contact at your hosting provider.
    Thanks
    Mohammad

    November 18, 2014 at 11:56 am #129149
    orange
    Member
    Post count: 56

    This is not a correct way at least you want say which js or css file affect this search form

    November 18, 2014 at 11:58 am #129150
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    All js and css files affected. All theme related information removed from style.css file.
    Thanks
    Mohammad

    November 18, 2014 at 12:13 pm #129156
    orange
    Member
    Post count: 56

    search function where it is used in your theme. file or the code where it is

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    Posted in: Flexform
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