Search issues

[David Martin – Support]

Hi,

Please re-test now – how does it return for you now?

Thanks.

[HB]

This reply has been marked as private.

[David Martin – Support]

Sure, I have immediately assigned this Rui as he on the development team for the PB. Ed and Rui are currently offline but expected back on this evening. I’ll pass the ticket onto Ed also so it has their attention.

Thanks.

[HB]

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[David Martin – Support]

Hi,

I am testing this with Standard search currently which is returning results: http://d.pr/i/1fUTU

The fullscreen search looks to not resolve any results, is there any way you can disable the Pagely® App + CDN?

Thanks.

[HB]

This reply has been marked as private.

[David Martin – Support]

Thanks Andy, can you also add your FTP details for the test site?

Again, this is not something I can replicate on my setup.

Thanks.

[HB]

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[David Martin – Support]

Thanks – that works but user does not appear to have permission to make edits?

Cheers.

[HB]

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[David Martin – Support]

Hi,

Yeah SFTP – here is a small screencast of the issue I get: http://d.pr/i/fYJg

Thanks.

[HB]

Hi David,

We have updated our production site to WooCommerce 2.5 and are still having trouble returning any results on the search. It doesn’t matter what Head Type Search (AJAX or STANDARD) we still have massive issues.

Here is an example:

Search URL [http://honestbrew.co.uk/?post_type=product&s=five+points] – Doesn’t return any results
Five Points – [http://honestbrew.co.uk/product-category/all-breweries/five-points/] – Should return 6 results that are in stock

Our website: http://www.honestbrew.co.uk/shop

Thanks

[David Martin – Support]

Did you see my above reply? #253501

I need dev site FTP access, the issue is not something I can replicate on my dev version or the demo version which implies it is possibly related to your setup -the only way to find the issue is by using your test site to strip the site back to bare bones.

Thanks.

[HB]

Hi David,

We have refreshed all FTP permissions.

You shouldn’t have any problems editing files on the FTP server now.

Thanks.

[David Martin – Support]

I still cannot edit any files. http://d.pr/i/NBKD.

Do you have access to any of the staging error logs?

I’ll have to ask the lead developer for his opinion on this.

Thanks.