New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Revolution slider updated – submenu not working

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    Posted in: Neighborhood
  • January 15, 2015 at 11:11 pm #141880
    thecookstays
    Member
    Post count: 35

    Hi there,

    I’ve been digging in the forum, but can’t find the issue I am having.

    I recently updated the Revolution Slider (4.6.5) to the latest version (WP 4.1 and Neighborhood theme 2.05) and I cannot use the submenus when trying to edit a slide.

    I only can create a slide from the gallery and no option to change it.

    In the Global Settings I have put the selction for ‘Insert JavaSscript Into Footer’ to on.
    In the trouble shooting section of the slider settings ‘Put JS Includes To Body’ is set to on.

    I have tried multiple combinations.

    Any ideas how I can get this resolved?

    Thanks in advance!

    Jarl

    January 15, 2015 at 11:58 pm #141884
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Probably something went wrong in the update.
    Try to delete all revolutions slider files and upload the files from the latest version.

    Latest Version
    http://www.swiftideas.com/forums/topic/revolution-slider-latest-version-2/page/2/

    -Rui

    January 16, 2015 at 12:58 am #141890
    thecookstays
    Member
    Post count: 35

    Hi Rui,

    I did what you asked and removed the plugin and all remaining files via FTP.

    I also whitelisted the URL wp-admin/admin-ajax.php on my Sucuri firewall
    (note that wp-content/plugins/revslider was already whitelisted).
    Any other i need to whitelist?

    Unfortunately the submenus’s are still not functioning, with or without troubleshooting settings in the slider settings.

    Do you see any other options?

    Thanks again!

    Kind regards.

    Jarl

    January 16, 2015 at 1:02 am #141891
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It can be also a plugin conflict. Try to disable all plugins except Revolution slider just to discard a plugin conflict.

    Not sure if you know how to inspect the code to see if are any errors in your javascript console.

    -Rui

    January 16, 2015 at 10:01 am #141949
    thecookstays
    Member
    Post count: 35
    This reply has been marked as private.
    January 16, 2015 at 10:05 am #141952
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    If you provide admin access, I can check if exist any errors in the javascript console.

    Disabling the plugins is also important to discard any plugin conflict but that only with your permission. You don’t lose anything by deactivating and activating again the plugins.

    Let me know.

    -Rui

    January 16, 2015 at 10:13 am #141958
    thecookstays
    Member
    Post count: 35
    This reply has been marked as private.
    January 16, 2015 at 10:27 am #141964
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    January 16, 2015 at 10:33 am #141966
    thecookstays
    Member
    Post count: 35
    This reply has been marked as private.
    January 16, 2015 at 10:56 am #141978
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Lot’s of files that couldn’t be loaded. Aparently they don’t exist or can be blocked by the firewall.

    Can you check in your server if this file exist inside the plugins directory.
    revslider/images/loader.gif

    A couple days we had a similar situation and the customer after deleting all files and upload the Revolution Slider by Ftp it worked fine.

    -Rui

    January 16, 2015 at 4:09 pm #142079
    thecookstays
    Member
    Post count: 35

    Hi again Rui,

    I actually installed the whole set via FTP and in includes the file you mention.

    I will check if I need to whitelist this file and maybe more on the FW and if that makes a difference.

    Thanks again!

    Kind regards.

    Jarl

    January 16, 2015 at 4:15 pm #142084
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Ok. Let us know.
    -Rui

    January 16, 2015 at 5:49 pm #142115
    thecookstays
    Member
    Post count: 35
    This reply has been marked as private.
    January 19, 2015 at 12:40 pm #142380
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    January 19, 2015 at 3:15 pm #142447
    thecookstays
    Member
    Post count: 35
    This reply has been marked as private.
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    Posted in: Neighborhood
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