Revolution Slider – text layer not disappearing

[aaustin69]

Hello,

I am having trouble with getting a text layer to disappear. I have included an ‘End’ time in the layer timing section (end = 4000, see attached screen shot), yet the layer stays on the page and does not disappear as it should.

I created a page where you can view this, which is http://marketgrouprealty.com/home-bak/. The text layer that should be disappearing is the layer that says ‘This Text Should Disappear’.

Any help is appreciated.

Thanks,

Alan

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[Nishant – SUPPORT]

Hello Alan,

Please provide WordPress admin login details so that we can check. Mark private reply option below.

[aaustin69]

This reply has been marked as private.

[aaustin69]

This reply has been marked as private.

[Nishant – SUPPORT]

Can you provide your admin url?

[Mohammad – SUPPORT]

Hi,
Please use this custom css code:-

.tp-caption.headerwhite, .headerwhite{
visibility:hidden !important;
}

Thanks
Mohammad

[aaustin69]

Hi Mohammad,

The custom code you gave me makes the layer disappear all together (never shows up on the page). The text layer is suppose to appear and then disappear. In the text layer timing box I have a start time of 1000 and an end time of 4000.

A while back this worked fine and I never had to use any custom code, but now I can no longer get the text layer to disappear at the ‘end time’.

[Nishant – SUPPORT]

What is your wp admin url? Can you give it so that I can check it as well.

[aaustin69]

This reply has been marked as private.

[Mohammad – SUPPORT]

Hi,
Please upgrade to latest version of revolution slider plugin. Get latest Version 4.6.93 – http://d.pr/f/1iejX/4kRx57gT .
Thanks
Mohammad

[aaustin69]

Hi Mohammad,

I am using FileZilla as the ftp client.  To update to the latest version of revolution slider, is the best way to delete the entire revslider folder and replace with the new updated one?  Or just replace the new folder over the old one?  If I completely delete the revslider folder, will this delete all of my slides, etc?

Also, just an fyi, a friend of mine has the same theme and the latest revolution slider version.  He tried adding a layer with an end time but has the exact same problem, so I am guessing this may not resolve the issue.  But I will update and let you know.

[Rui Guerreiro – SUPPORT]

Hi,

Yes, you should delete the files. Your slides are stored in the database don’t worry with that.

After this, clear the cache and test again. Let us know if the issue persists.

-Rui

[aaustin69]

Hi, I updated to the latest version of Revolution Slider (4.6.93) but still no luck.

As far as clearing the cache, in the Safari menu I selected ‘Develop’ and then ‘Empty Caches’.  I am assuming I did that right?  I also checked the webpage in Firefox and the same problem exists there.

As a reminder, the page I am referring to is: http://marketgrouprealty.com/home-bak

Alan

[Mohammad – SUPPORT]

Hi,

Please activate wordpress default theme and use this slider for any test page to check the issue.

Thanks

Mohammad