Revolution Slider Safari Image Doubling

[poptop]

Hi Ed, the slider is the latest version: 4.6.93
and the theme is version 2.82 according to the css file.

My friend’s computer is only a year old and she is using Safari. Since her computer is only a year old, I find it interesting her computer would freeze and she would need to shut down. As for me, I am seeing the issue on Safari, but it doesn’t cause my computer to freeze.

[Swift Ideas – Ed]

Strange – running exactly the same here with no issue. I can only assume that the issue is coming from a plugin, as I’ve tried running your export here and can’t get the same issue, yet I can see it on your site. Can you try disabling any other active plugins?

What version of Safari is she using? Definitely shouldn’t be happening on a year old computer. Can you ask her to check pages which don’t have the revolution slider on? I would guess the slider is the issue.

– Ed

[poptop]

Thanks Ed, I’ve tried disabling all plugins already and the slider still had the issue. I’m not sure what version of Safari she is using, but I’m using 8.0.6 and I can see the problem. She mentioned it only happens to her on the home page where the slider is and not to any other pages.

Let me know if you need a login to the backend to check things out.

Thanks so much for your assistance thus far

[Nishant – SUPPORT]

Does this happen even in chrome or firefox? Did you check? Or only safari?

[Swift Ideas – Ed]

Very very strange. Finding it very difficult to debug on your site, makes it much harder when I have no issue at all with your exact same slider setup.

Can you possibly create an alternate slider, with 1 slide with that same effect, on a new page. OR a slider without the autoplay, so that it only transitions to the next slide when the arrows are clicked. That will help me.

– Ed

[poptop]

Hi Nishant, this only happens on Safari.

Ed, could I somehow give you my login so you can do any testing you need on the website?

Thanks

[Swift Ideas – Ed]

Yes, you could provide it in a private reply. If you could set up that single slide slider though, that would likely be all I need.

– Ed

[poptop]

This reply has been marked as private.

[Swift Ideas – Ed]

Hey there,

Just checked on the default WordPress theme and I get the same issue as on Dante – I really don’t think this is a theme issue..

– Ed

[poptop]

Hi Ed, I have tested the plugin with the default WordPress theme and it was working fine on Safari. This was one of the steps the developers at Revolution slider had me do, and once they found out that it was working fine with the default WordPress, they believed it was not a problem with their plugin and urged me to report back to Swift Ideas.

At this point I’m not sure what to do. I have been back and forth between Swift Ideas and revolution plugin support 3 times. What do you suggest I do now?

Thanks

[Swift Ideas – Ed]

I screen recorded what I’m seeing on your site using Twenty 15, exactly the same issue: http://d.pr/v/1leNk/bnraGb3n

– Ed

[poptop]

Thanks, Ed. Were other plugins deactivated as you tested this out? I will send this screen recording to Theme Punch.

[Swift Ideas – Ed]

No – all I did was enable Twenty 15 on your site and then record the video.

– Ed

[poptop]

Hi Ed,

I am noticing a problem even when I switch over to the Twenty 15 theme. And since I upgraded to the newest Dante Theme version, the logo on Safari looks squashed. I’m wondering why the theme seems to be having issues with Safari.

Thank you for your help

[Swift Ideas – Ed]

We just updated the included Revolution Slider version to 5.0.4.1 – can you please update the theme and then update the plugin to see if you still get the issues?

– Ed