New Landing › How can we help? › Themeforest Theme Support › Dante › Revolution Slider Safari Image Doubling

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    Posted in: Dante
  • May 18, 2015 at 5:48 pm #176113
    poptop
    Member
    Post count: 57

    Images on Revolution Slider is doubling up on Safari. The image loads and then the same image loads on top of it.

    May 18, 2015 at 6:06 pm #176126
    poptop
    Member
    Post count: 57

    Screen recording of one of the images below:

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    May 20, 2015 at 6:21 am #176719
    poptop
    Member
    Post count: 57

    Thought I’d bump this post just in case it has been overlooked.

    Thanks

    May 20, 2015 at 7:01 am #176732
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Are you using latest version of plugin? Let me slider version.
    Thanks
    Mohammad

    May 20, 2015 at 7:04 am #176733
    poptop
    Member
    Post count: 57

    Hi Mohammad, I’m using version 4.5.9. There is no notice for me to upgrade it, so I assume it is at the latest version?

    Thanks

    May 20, 2015 at 7:12 am #176735
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please use this latest Version 4.6.93 – http://d.pr/f/1iejX/4kRx57gT. You can upgrade the plugin manually through Admin -> Revolution Slider -> You will see one button at bottom of page to update the plugin.

    Thanks
    Mohammad

    May 20, 2015 at 7:18 am #176740
    poptop
    Member
    Post count: 57

    Thanks, Mohammad. I upgraded the plugin manually as you mentioned. I cleared my history and checked the safari browser once more, but the images are still doubling.

    Thanks

    May 20, 2015 at 7:21 am #176741
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please check your slider settings like transition, delay of each slide. Just decrease transition and delay.

    Thanks
    Mohammad

    May 20, 2015 at 7:29 am #176745
    poptop
    Member
    Post count: 57

    Hi Mohammad, I decreased the delay and duration of each image, but the image doubling is still occurring but faster.

    May 20, 2015 at 7:46 am #176753
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am not getting this issue as you explained. I see perfect slider at my side. Do you have another device to test?
    Thanks
    Mohammad

    May 20, 2015 at 7:47 am #176754
    poptop
    Member
    Post count: 57

    Hi Mohammad, just checking to see if you are viewing on Safari browser? I am also on a MAC. Not sure if that makes a difference. It appears fine on Google, but not on Safari.

    May 20, 2015 at 7:51 am #176756
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am checking with Window so i forward to my colleague to check With Mac Safari.
    Thanks
    Mohammad

    May 20, 2015 at 7:54 am #176760
    poptop
    Member
    Post count: 57

    Ok, thanks Mohammad.

    May 20, 2015 at 8:40 am #176771
    Nishant – SUPPORT
    Spectator
    Post count: 649

    Strange all looking good on my colleague’s Safari. Hes on Mac as well. 🙁

    May 20, 2015 at 4:07 pm #177023
    poptop
    Member
    Post count: 57

    Hi Nishant, thanks for checking. That is quite odd. It is appearing double on both my iMac (non-retina) and my macbook pro (retina).

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    Posted in: Dante
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