New Landing › How can we help? › Themeforest Theme Support › Dante › Revolution Slider problem

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    Posted in: Dante
  • August 3, 2015 at 10:33 am #200067
    DESIGNzweidrei
    Member
    Post count: 36

    Hi,

    We have trouble to work with the Revolution Slider on the Dante Theme.
    Not only with this Dante WordPress side but all Dante Wordpess Sides we use.

    Nearly everytime I trie to go to the slider option the only thing I see is the picture I have attached (in different versions).
    Sometimes I have to reload 5-8 times to get to the options.

    Create a new Revolution Slide is nearly impossible.

    What could be the problem?

    Best regards,
    Christof

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    August 3, 2015 at 10:39 am #200070
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
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    August 3, 2015 at 10:45 am #200077
    DESIGNzweidrei
    Member
    Post count: 36

    Yes, Safari, Firefox, internet explorer.

    August 3, 2015 at 11:15 am #200105
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Did you tried the url I placed above?

    Do you have any device between your computer and internet that could be caching?
    A proxy or a company network router?

    -Rui

    August 3, 2015 at 11:22 am #200111
    DESIGNzweidrei
    Member
    Post count: 36

    I attached the screenshot from this url

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    August 3, 2015 at 11:26 pm #200375
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    You should try in a different browser and also a different device so we can get a conclusion.
    Since I’m seeing it fine it should be cache somehow.

    -Rui

    August 4, 2015 at 12:55 pm #200609
    DESIGNzweidrei
    Member
    Post count: 36

    Hi Rui,

    I tried everything. At the very end I disabled my internet security software and now it works.
    So that software is the problem!

    Thanks for your help!!!

    August 4, 2015 at 1:25 pm #200624
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok thanks Rui

    August 4, 2015 at 1:25 pm #200626
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Thanks Rui!

    Glad you got that sorted.

    – David.

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