New Landing › How can we help? › Themeforest Theme Support › Supreme › Revolution Slider Not Showing "New Slider" Option

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    Posted in: Supreme
  • November 17, 2015 at 3:03 pm #229376
    David Martin – Support
    Moderator
    Post count: 20834

    That is not working for me. Please try it.

    – David.

    November 17, 2015 at 3:04 pm #229377
    aorgera
    Member
    Post count: 11

    I just did. You are logging into photophilly.org/hptesting/ right?

    November 17, 2015 at 3:50 pm #229393
    aorgera
    Member
    Post count: 11

    By the way, I was able to get more info about the error we’re getting when trying to load the Revolution Slider page in the dashboard when our other plugin is activated. Apparently it’s a ‘TypeError wp.template is not a function” in line 22 of edit_layers.js

    Screenshot is attached.

    We just need to get one kind of slider working. Not sure if this is impacting the Showcase option or not, but I’d guess not, since the Showcase option wasn’t working when we disabled the event manager plug-in.

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    November 18, 2015 at 6:23 pm #229746
    David Martin – Support
    Moderator
    Post count: 20834

    Ah, my fault I was trying your root domain URL.

    1) Can you test for a plugin conflict, please disable all plugins leaving only Rev’ Slider active. It’s possible the plugin Events Manager could be causing this.

    2) Please update your PHP version to the latest, you would likely need to ask your host to do this.

    Thanks,
    David.

    November 18, 2015 at 8:55 pm #229781
    aorgera
    Member
    Post count: 11

    David,

    I did disable the plugins when trying the Showcase option (see earlier posts), but it still didn’t work so I think it’s safe to say that the cause of that was not the Events Manager (though the revolution slider problem is caused by events manager). I can ask my host about updating PHP but I’m surprised that this would be the issue. Bluehost is a pretty reputable and with-it company. Our site has to go live very soon so I can’t disable the events manager plug-in anymore.

    I’m disappointed that it’s taken so long to get to this point, when I gave you log-in access from the beginning and already told you that disabling Events Manager did not fix the Showcase option.

    November 19, 2015 at 7:20 pm #230057
    David Martin – Support
    Moderator
    Post count: 20834

    Aorgera

    I am testing the showcase slider here: http://www.thehalideproject.org/showcase-test/.

    Can you confirm this is working for you?

    Thanks,
    David.

    November 19, 2015 at 7:23 pm #230058
    aorgera
    Member
    Post count: 11

    Yes, that does work. I don’t know why it wouldn’t work on the home page. Unfortunately, now that our site is live I am hesitant to test there. But thank you for confirming.

    November 20, 2015 at 9:18 am #230112
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok no problem

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    Posted in: Supreme
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