New Landing › How can we help? › Themeforest Theme Support › Dante › Revolution Slider missing – since update 3.11

Viewing 11 posts - 1 through 11 (of 11 total)
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    Posted in: Dante
  • August 23, 2015 at 11:26 pm #206525
    bbr2006
    Member
    Post count: 17

    Dear Dante Team,

    I have updated to Dante Version 3.11. Now all RevolutionSlider Images are gone.

    Please let me know what i can do to fix this.

    Thank you – All the best, HV

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    August 24, 2015 at 7:23 am #206567
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me wordpress admin login detail to check and resolve the issue.
    Thanks
    Mohammad

    August 24, 2015 at 12:48 pm #206723
    bbr2006
    Member
    Post count: 17
    This reply has been marked as private.
    August 24, 2015 at 4:58 pm #206876
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you check those credentials again because they are not working for me?

    Thanks

    -Rui

    August 24, 2015 at 5:09 pm #206882
    bbr2006
    Member
    Post count: 17
    This reply has been marked as private.
    August 24, 2015 at 6:11 pm #206898
    bbr2006
    Member
    Post count: 17
    This reply has been marked as private.
    August 25, 2015 at 3:25 pm #207329
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It seems something is wrong with your WordPress version, because I can’t see the visual editor(Tinymce) that is necessary for our page builder to work.

    Can you re-install WordPress 4.3 by pressing the reinstall button?
    https://www.dropbox.com/s/rzrt5qe31dkj1lg/Screenshot%202015-08-25%2015.25.19.png?dl=0

    -Rui

    August 26, 2015 at 7:22 pm #207868
    bbr2006
    Member
    Post count: 17
    This reply has been marked as private.
    August 27, 2015 at 12:09 am #207899
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    The Revolution slider is showing to me.
    https://www.dropbox.com/s/vb5n2xk2df7c5tt/Screenshot%202015-08-27%2000.08.46.png?dl=0

    Can you try to clear the browser cache or try in a different browser.

    -Rui

    August 27, 2015 at 12:15 am #207902
    bbr2006
    Member
    Post count: 17

    Hello Rui,

    it works NOW. i cleared the cache before… still the images didn’t load back then.

    However, thankfully everything seems to work now. All images are visible.

    Thank you very much for your effort, RUI. Please keep up the great work.

    All the best & thank you for this great theme. – HV

    August 27, 2015 at 12:19 am #207906
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Glad it’s sorted.
    Thanks for the kind words.

    -Rui

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