Revolution Slider disappeared from the home page

[marie]

Hi,
I suddenly noticed yesterday the revolution slider disappeared from my homepage. So far, I couldn’t find the reason.
I send you screenshots showing how it was before and now. The slider should be place between the menu and some products.
Could you help me to solve that issue?

Thanks.
Marie

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[Rui Guerreiro – SUPPORT]

Hi,

You have several errors in the javascript console. It seems that are missing several files in the Rev Slider directories.
https://www.dropbox.com/s/kymyby0pe3o9vl2/revslider_errors.png?dl=0

Try to upload the latest Revolution Slider files again.

-Rui

[marie]

Hi Rui,

I tried to copy the revslider files from a previous backup into wp-content but the transfer failed to upload the rs-plugin directory.
I wanted to reinstall the plugin but when I go to plugin site I have to pay $18 to download it. As far as I know it was included in the Neighborhood theme.

[Rui Guerreiro – SUPPORT]

Hi,

The plugin is available here in the support forum.
Check this topic, grab the latest version.
http://www.swiftideas.com/forums/topic/revolution-slider-latest-version-2/page/2/

Better to the delete the rev slider directory and all files first.

Let us know the result.

-Rui

[marie]

I can’t delete the entire rev slider directory, the ftp program said “Failed to retrieve directory listing” when I tried to delete the rs-plugin directory.
I tried anyway to install the plugin in WordPress but the installation failed also because the destination folder already exists.

[Rui Guerreiro – SUPPORT]

it seems to be related to permissions. Try to change the permissions of that directory.
If you want we can try it, just need the ftp credentials.

Use the private reply option.

-Rui

[marie]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Give it a try now. Was also a permission problem inside the plugin files.

-Rui

[marie]

That’s fine, the slider is working. Some problems with the slides content but probably because of the update. I will try to solve it.

Thanks a lot.

Marie

[marie]

Hi again,
The slider is back on the homepage, but I can’t edit the slides. When I tried for instance to edit a text’s style it just don’t do anything, the searching icon stays forever.

[Rui Guerreiro – SUPPORT]

Strange. Were still missing some files.
I already manage to edit the style.
https://www.dropbox.com/s/b9f57enc74qmekt/rev_slider_edit_style.png?dl=0

Clear your browser cache first.

-Rui

[marie]

Thanks Rui.
Everything looks fine now. I could edit the slides and get them as they was before.

Marie

[Kyle – SUPPORT]

Ok great, thanks Rui