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Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Pinpoint
  • November 18, 2014 at 6:09 pm #129297
    dlmartinez7
    Member
    Post count: 6

    Rev slider won’t install. Tried different versions. It says:

    Unpacking the package…

    Installing the plugin…

    Could not copy file. /home5/earthcak/public_html/mrminceproductionsinc/wp-content/plugins/revslider/revslider.php

    Plugin install failed.

    November 19, 2014 at 1:17 am #129354
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you check if the revolution slider directory already exists in the wp-content/plugins.

    We will also need admin credentials to check it.

    -Rui

    November 19, 2014 at 2:08 pm #129425
    dlmartinez7
    Member
    Post count: 6
    This reply has been marked as private.
    November 19, 2014 at 2:48 pm #129443
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upload plugin files through FTP Software at /wp-content/plugins/. Hope that should help to you.
    Thanks
    Mohammad

    November 19, 2014 at 2:56 pm #129451
    dlmartinez7
    Member
    Post count: 6

    I wont have FTP for the next month because I’m traveling. Is there any way to just bring it back? Everything got deleted and now it won’t upload

    November 19, 2014 at 2:57 pm #129454
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you provide us the ftp credential so we can do it for you?
    Please use the private reply option.

    -Rui

    November 19, 2014 at 3:05 pm #129458
    dlmartinez7
    Member
    Post count: 6
    This reply has been marked as private.
    November 19, 2014 at 3:13 pm #129466
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    November 19, 2014 at 3:16 pm #129467
    dlmartinez7
    Member
    Post count: 6
    This reply has been marked as private.
    November 19, 2014 at 3:21 pm #129472
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    November 19, 2014 at 4:10 pm #129487
    dlmartinez7
    Member
    Post count: 6
    This reply has been marked as private.
    November 19, 2014 at 4:37 pm #129489
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Already uploaded it but I couldn’t delete the old revslider directory so I changed to delete_revslider.

    Also couldn’t confirm the Rev Slider installation because the WordPress credentials didn’t worked.

    Go the admin and activate the Rev Slider.

    -Rui

    November 19, 2014 at 4:44 pm #129490
    dlmartinez7
    Member
    Post count: 6

    you guys are the best ever, got it

    November 19, 2014 at 4:49 pm #129492
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Great. Thanks
    -Rui

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    Posted in: Pinpoint
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