New Landing › How can we help? › Themeforest Theme Support › Neighborhood › RESOLUTION SLIDER PROBLEM

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    Posted in: Neighborhood
  • August 5, 2015 at 10:05 am #200861
    fixers
    Member
    Post count: 253

    Hi Guys

    Since moving our site over from development to live, one instance of revolution slider on the landing page is just not loading on a lot of peoples computers? This is the smallest image on any of the sliders on our site – so completely baffled, have gone over the settings and can’t make sense of it?

    Any idea? See attached screen shot – this is under the heading ‘what our people say ‘ about two thirds down the page.

    IT appears ok for me, but repeatedly having reports of this bug from others.

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    August 5, 2015 at 10:31 am #200873
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please activate the revolution slider plugin and let me know. Do you have revolution slider at home page?
    Thanks
    Mohammad

    August 5, 2015 at 10:35 am #200876
    fixers
    Member
    Post count: 253

    It is activated, yes we have two instances on that landing page – top and half way down as per my message above?

    August 5, 2015 at 11:39 am #200904
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Apologize, but I’m not understanding exactly what slider.
    Is this one?
    https://www.dropbox.com/s/dx9jn36etq0simq/Screenshot%202015-08-05%2011.38.59.png?dl=0

    -Rui

    August 5, 2015 at 11:46 am #200909
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    You were using old version of slider plugin. Now i updated it so please check.
    Thanks
    Mohammad

    August 5, 2015 at 2:06 pm #200982
    fixers
    Member
    Post count: 253

    Still a problem on this page? https://fixers.travel/home/

    August 5, 2015 at 2:44 pm #201004
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you also update your WP version?

    Even if I preview that slide from with the Rev Slider options it does not load.

    Thanks,
    David.

    August 5, 2015 at 3:34 pm #201040
    fixers
    Member
    Post count: 253

    Hi David

    Its the same slider as on the landing page and it loads there?

    Have updated wordpress but this issue was present pre a new wordpress update being available.

    What else do you suggest?

    Thanks

    August 5, 2015 at 4:18 pm #201061
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please check the first slide of your reviews slider that is used here.
    Thanks
    Mohammad

    August 5, 2015 at 4:19 pm #201062
    fixers
    Member
    Post count: 253

    I dont understand?

    August 5, 2015 at 6:09 pm #201089
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please check the first slide of your reviews slider at revolution slider setting page in admin that is not working.
    Thanks
    Mohammad

    August 5, 2015 at 6:09 pm #201090
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please check the first slide of your reviews slider at revolution slider setting page in admin that is not working.
    Thanks
    Mohammad

    August 5, 2015 at 6:16 pm #201092
    fixers
    Member
    Post count: 253

    But it works on the landing page – why not on this page?

    August 6, 2015 at 4:58 am #201205
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have resolved it so please check.
    Thanks
    Mohammad

    August 14, 2015 at 4:57 pm #204181
    fixers
    Member
    Post count: 253
    This reply has been marked as private.
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    Posted in: Neighborhood
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