New Landing › How can we help? › General › Forum Help › Renew purchased but still unable to post

Viewing 10 posts - 1 through 10 (of 10 total)
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    Posted in: Forum Help
  • April 12, 2017 at 11:23 am #320710
    Arian-Design
    Member
    Post count: 38

    Hi,

    I’ve purchased a support extension on themeforest but i’m not able to post on your support forum yet.

    I’ve waited a while but without any change

    Thanks in advance and sorry about my poor english

    Arian

    April 12, 2017 at 11:25 am #320712
    Arian-Design
    Member
    Post count: 38
    This reply has been marked as private.
    April 12, 2017 at 12:16 pm #320732
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Probably something wrong in the Themeforest API process. We granted you support, can you try to post your issue again?
    Thanks

    -Rui

    April 12, 2017 at 12:35 pm #320737
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    Unfortunately, Envato’s API is unreliably slow in updating this, we’ve just manually revalidated it for you.

    Thanks,

    – Ed

    April 12, 2017 at 2:49 pm #320748
    Arian-Design
    Member
    Post count: 38

    Thanks for the fast replies.

    Now it seems working and I can post on support forum

    Thanks

    Arian

    April 12, 2017 at 2:52 pm #320749
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Glad we could help.

    -Rui

    April 12, 2017 at 6:33 pm #320800
    Arian-Design
    Member
    Post count: 38

    Hi
    Thanks
    I’ve post my problem with the update on the Dante section…
    Thanks
    Arian

    April 13, 2017 at 5:16 pm #320967
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks, will take a look now.

    – David.

    April 13, 2017 at 6:09 pm #320992
    Arian-Design
    Member
    Post count: 38

    Thanks a lot 🙂

    Arian

    April 13, 2017 at 6:41 pm #320999
    David Martin – Support
    Moderator
    Post count: 20834

    Glad to help.

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