New Landing › How can we help? › Atelier › Related Products section below at the product page

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    Posted in: Atelier
  • October 17, 2015 at 5:07 pm #221365
    blueseanj
    Member
    Post count: 33

    Hi,
    Can someone help me fix this issue, So i got 5 products on this website, and when i go to some of the product’s page i find at the bottom where it says related products it has 2 products in the first line, and then 2 second line, and the rest below, My goal is i want the related product to be just 4 products since the fifth one gonna be the one on the page at the top to add it to cart. and the weird thing is when i refresh sometimes it shows 4 products in one line 4 columns and sometimes 3 columns only its not stable, it’s crazy how can i make it 4 columns and FIXED. Thanks a lot guys

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    October 19, 2015 at 11:35 am #221503
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Are you using the latest version of theme and all plugins.
    Thanks
    Mohammad

    October 19, 2015 at 12:23 pm #221527
    blueseanj
    Member
    Post count: 33

    Yes, there is no update available on the wordpress updates so its supposed to be the latest.

    October 19, 2015 at 12:32 pm #221539
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me login detail to check and resolve the issue.
    Thanks
    Mohammad

    October 19, 2015 at 12:35 pm #221543
    blueseanj
    Member
    Post count: 33
    This reply has been marked as private.
    October 19, 2015 at 1:09 pm #221565
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Have you modified the theme files? Please deactivate the all plugin except woocommerce and check for issue.
    Thanks
    Mohammad

    October 19, 2015 at 1:38 pm #221578
    blueseanj
    Member
    Post count: 33

    There is only the plugins of the swift framework, Yoast SEO and WP mail STMP which i just desactivated and nothing is fixed

    October 19, 2015 at 6:01 pm #221703
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    can you provide admin access to have a look?
    Thanks

    -Rui

    October 19, 2015 at 6:29 pm #221712
    blueseanj
    Member
    Post count: 33

    I’ve signed an NDA with the client, i wish i can, but i’ve sent the url link to your support team! but besides that, do you know how to remove the counts on the social icons at the product pages? i only want the social icons, not how many people share them! Thanks a lot man

    October 20, 2015 at 12:02 pm #221866
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    You can privately add a URL a login here, only viewable for us – when resolved you or us can remove it.

    Cheers,
    David

    October 20, 2015 at 12:25 pm #221874
    blueseanj
    Member
    Post count: 33
    This reply has been marked as private.
    October 20, 2015 at 5:27 pm #222009
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you clear the cache and check again?

    -Rui

    October 20, 2015 at 5:31 pm #222011
    blueseanj
    Member
    Post count: 33

    We dont have a caching pluging on the site! how can i do that

    October 20, 2015 at 5:36 pm #222012
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I was talking about the browser cache.

    Sometimes the products are displaying fine and other times doesn’t display correctly.

    Can you activate the parent theme and disable all plugins except Swift Framework and Woocommerce?

    -Rui

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