Related Products – Cross-Sells

[greendiablo]

The products that are setup in the backend as cross-sells related products don’t all show in the carousel below the product on the single product page. Even though those products have stock and are live.

Why is that?
And how can I fix that the cross-sell products show up on the product page and ideally make them sticky at the beginning of the 12 related products?

Example product page: http://bit.ly/1neO2Rf
In this example only 1 or the 3 products that are setup as cross-sells show in the list of 12 related products.

WordPress: 3.8.1
Neighborhood: 1.6.7

[Kyle – SUPPORT]

Hi

Cross sells and related products are separate. They will not be on the same carousel.

Have you set up the cross sells for the product?

– Kyle

[Mohammad – SUPPORT]

Hi,
Related products is a section on some templates that pulls other products from your store that share the same tags or categories as the current product. These products can not be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.

Cross-sells are products which you promote in the cart, based on the current product. Depending on your site’s template they will display on the cart page underneath the cart products table with a thumbnail image.

So cross sells products may display as related products according same tags or categories . Its not necessary to display cross sells product as related products .

Thanks for understanding

With Best Regards
Swift Ideas

[greendiablo]

Thank you for clarifying. That makes a lot of sense. Didn’t realize the logic behind the two different things.

[Mohammad – SUPPORT]

Hi,
You most welcome . I am also happy 🙂 that issue clarified .
Thanks
With Best Regards
Swift Ideas