New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Regular License Support is Expiring

Viewing 12 posts - 1 through 12 (of 12 total)
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    Posted in: Neighborhood
  • January 18, 2016 at 10:58 pm #241623
    VeVee
    Member
    Post count: 8

    I have one month of license support remaining for my theme. I would like to buy another year of support if possible. How would i go about extending my support for more years?

    January 19, 2016 at 9:30 am #241701
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Go to this page: http://themeforest.net/item/neighborhood-responsive-multipurpose-shop-theme/5086341?s_phrase=&s_rank=6 and extend your support

    – Kyle

    January 19, 2016 at 6:58 pm #242037
    VeVee
    Member
    Post count: 8

    Just to make sure…..is the $19.20 extended support the same as the type of item support I’m receiving through your site? Like the Availability of the author to answer questions, Answering technical questions about item’s features, Assistance with reported bugs and issues and Help with included 3rd party assets.

    January 20, 2016 at 8:41 am #242152
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    The same support you are getting now yes

    – Kyle

    January 20, 2016 at 8:45 am #242153
    VeVee
    Member
    Post count: 8

    Thanks

    January 20, 2016 at 8:46 am #242154
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

    January 26, 2016 at 9:18 pm #243905
    VeVee
    Member
    Post count: 8

    Hello Kyle,

    I tried to purchase the extended support, but the website is making me purchase the theme again with the extra support. How can I purchase just the support?

    January 26, 2016 at 9:19 pm #243906
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I don’t think Envato have released the support extensions yet as no one should have ran out of support for another month

    – Kyle

    January 26, 2016 at 10:13 pm #243910
    VeVee
    Member
    Post count: 8

    So should I wait until it expires?

    January 27, 2016 at 8:11 am #243958
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Yes, you need to wait till expiration.
    Thanks
    Mohammad

    January 27, 2016 at 7:02 pm #244274
    VeVee
    Member
    Post count: 8

    ok

    January 28, 2016 at 9:17 am #244349
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Glad to help you.
    Thanks
    Mohammad

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    Posted in: Neighborhood
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