New Landing How can we help? Atelier Really strange behaviour with Tax Inc & Ex displayed

Viewing 8 posts - 1 through 8 (of 8 total)
  • Posted in: Atelier
  • #283113
    oleymediagroup
    Member
    Post count: 29

    I am seeing some bizarre behaviour with Atelier and WooCommerce.

    Firstly, on the home page, using the Products Carousel, pricing was showing ex GST on some devices? but I couldn’t replicate.

    Now, I can see for myself that prices are displaying differently in different places:

    See the attached for a full example but, at the moment, Products appear to be displaying TAX Inclusive on the archive/category page BUT TAX Exclusive on the single product page…

    Bizarre and we just launched live today so my client is freaking out!!!

    Attachments:
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    #283165
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its displaying same price to me at archive and single product page. Just check the attachment.
    Thanks
    Mohammad

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    #283498
    oleymediagroup
    Member
    Post count: 29

    I must’ve made it up.

    #283500
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Have you managed to resolve the issue?
    Thanks
    Mohammad

    #283856
    oleymediagroup
    Member
    Post count: 29

    No the issue is not resolved.

    happened again – see attached

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    #284197
    David Martin – Support
    Moderator
    Post count: 20834

    The supplied login details are not working. Are prices supposed to show inclusive or exclusive of tax?

    What have you set your Tax settings to?

    Please read the full WooCommerce Tax setup instructions: https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/

    #284273
    oleymediagroup
    Member
    Post count: 29

    Seriously? Did you even bother reading the initial post before replying with that generic, no effort response?

    #284281
    David Martin – Support
    Moderator
    Post count: 20834

    I do not see where you mention what you actually want, that is pretty crucial: Are prices supposed to show inclusive or exclusive of tax?

    Without a valid login WP username/password I can only guess your WooCommerce settings, this, again is fairly crucial for us to help you.

    No need for you to have a rude/bad attitude when we are trying to help you out, these are common support basics we need to help you.

    Thanks.

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