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Viewing 10 posts - 1 through 10 (of 10 total)
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    Posted in: Atelier
  • October 11, 2015 at 3:27 pm #219883
    DavidJulio
    Member
    Post count: 197

    Hello,

    While I was updating the website to the new theme version, I got this error message on my admin board:

    File Permission Issues
    We were unable to modify required files. Please ensure that /home/clients/05e2011cd463e772b9ca2baa698b39f1/web/davidjulio-com/wp-content/uploads/ has the proper read-write permissions, or modify your wp-config.php file to contain your FTP login credentials as outlined here..

    I checked wp-config.php file. Everything is correct.
    I did not access the “/home/clients/05e2011cd463e772b9ca2baa698b39f1/web/davidjulio-com/wp-content/uploads/” because I could not find it on my ftp panel.

    Access to ftp are ;
    haow.ftp.infomaniak.com
    haow_methodman
    horizon33

    Could you please give a hand?

    Rgds,
    David

    October 12, 2015 at 12:33 pm #220056
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Tried to connect using those credentials but didn’t worked. Can you check them again?

    -Rui

    October 12, 2015 at 3:44 pm #220162
    DavidJulio
    Member
    Post count: 197

    Ola Rui,

    Yeah, it works.
    You are just having access to weemake.fr wordpress installation but the davidjulio.com wordpress website is in “davidjulio-com” folder. Then, you have access to wp-content/uploads folder.

    PLease, have a look.

    Rgds,
    David

    October 12, 2015 at 4:10 pm #220175
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Sorry but I can’t login with those credentials, it’s not a question of what directory I have access since I can’t login.

    Can you double check if there isn’t any typo?

    -Rui

    October 12, 2015 at 4:49 pm #220185
    DavidJulio
    Member
    Post count: 197

    Typo is correct. Please, see attached file.

    Rgds,
    DJ

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    October 13, 2015 at 11:58 am #220399
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I can login into your FTP fine – thanks for the details, however your WordPress login details are not working?

    I need to login to see the error message.

    – David.

    October 13, 2015 at 3:15 pm #220508
    DavidJulio
    Member
    Post count: 197
    This reply has been marked as private.
    October 15, 2015 at 10:27 am #220979
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Everything now looks to be updated? Did you run the update successfully?

    – David.

    October 15, 2015 at 3:29 pm #221045
    DavidJulio
    Member
    Post count: 197

    Hi Dave,

    I ran wordpress update I think. Then, it disappeared, so…
    you can close this thread.

    Rgds,
    DJ

    October 15, 2015 at 4:03 pm #221055
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Glad it’s sorted. It’s closed now.

    -Rui

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