New Landing › How can we help? › Atelier › Promo bar text not saving

Viewing 10 posts - 1 through 10 (of 10 total)
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    Posted in: Atelier
  • June 17, 2016 at 8:00 pm #275608
    Gizan86
    Member
    Post count: 252

    Hello,

    A little while ago I activated the promo bar and set the text for it. I now want to change that text but it does not save it. After appliying the changes it looks like its saved but if I then refresh the page the text jumps back to the old text.

    I now also tried to change the login text (when a user registers for an account) and i have the same problem there.

    Any ideas how to solve this issue?

    Thank you!

    June 20, 2016 at 5:26 am #275741
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me login detail to check and resolve the issue.
    Thanks
    Mohammad

    June 21, 2016 at 4:50 pm #276222
    Gizan86
    Member
    Post count: 252
    This reply has been marked as private.
    June 21, 2016 at 5:14 pm #276226
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Did you purged WP Rocket cache? If not, give it a try.

    -Rui

    June 22, 2016 at 8:44 pm #276529
    Gizan86
    Member
    Post count: 252

    Hi Rui, yes I did that. I also deactivated the cache plugin but it does not help..

    June 23, 2016 at 10:04 am #276613
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Try deleting the promo bar, save the page then add another promo bar with the new text

    – Kyle

    June 23, 2016 at 11:15 am #276640
    Gizan86
    Member
    Post count: 252
    This reply has been marked as private.
    June 23, 2016 at 11:20 am #276646
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    That is likely a plugin conflict, make sure everything is updated to it’s latest version and deactivate all of your other plugins to see if that fixes the issue

    – Kyle

    June 23, 2016 at 7:01 pm #276782
    Gizan86
    Member
    Post count: 252
    This reply has been marked as private.
    June 23, 2016 at 8:44 pm #276797
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok great!

    – Kyle

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