New Landing › How can we help? › Atelier › Products Not Displaying – Cache Cleared/Theme Updated

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Atelier
  • April 14, 2016 at 8:24 pm #261577
    jarrettjohnston
    Member
    Post count: 5

    My products slide on the homepage is not displaying. I have clear browser cache and updated theme — no results.

    Please help, thanks!

    April 14, 2016 at 9:35 pm #261581
    ggarmo
    Member
    Post count: 8

    same issue please advise

    April 15, 2016 at 2:51 am #261595
    wunderloot
    Member
    Post count: 14

    I”m having the same issue. The shop page still does not display any products. This happened after the wordpress 4.5 update.

    April 15, 2016 at 8:47 am #261628
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Have you all updated the theme to 1.9.8?

    – Kyle

    April 15, 2016 at 2:55 pm #261788
    jarrettjohnston
    Member
    Post count: 5

    Yes, as mentioned in the first post, I have the latest version.

    April 15, 2016 at 3:08 pm #261793
    jarrettjohnston
    Member
    Post count: 5
    This reply has been marked as private.
    April 15, 2016 at 3:46 pm #261807
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @jarrettjohnston

    The issue should have been resolved in that update. If you are still having issues, I’d suggest trying to disable any other plugins incase the issue is there. Can you also disable the script minification in Theme Options > General > Performance and see if that resolves it?

    Let us know.

    – Ed

    April 15, 2016 at 4:04 pm #261813
    jarrettjohnston
    Member
    Post count: 5

    I tried disabling all of the plugins that were not vital to the site, as well as disabling the script minification, none of it worked. Please advise.

    Thanks

    April 15, 2016 at 4:46 pm #261823
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    You are using v1.9.5? Latest is v1.9.8. You likely can’t see the update as the theme folder is named atelier-3

    – Ed

    April 15, 2016 at 5:06 pm #261825
    jarrettjohnston
    Member
    Post count: 5
    This reply has been marked as private.
    April 15, 2016 at 9:46 pm #261863
    jarrettjohnston
    Member
    Post count: 5

    I downloaded a new version of the theme and re-uploaded it via FTP, then reinstalled it in WordPress, deactivated the old theme and activated the new.

    That all seemed to do the trick, thanks!

    April 16, 2016 at 1:58 am #261883
    wooltopia_inoz
    Member
    Post count: 25

    I have the same problem with the product slider not displaying images after updating to wordpress 4.5 and the theme . I have reinstalled the theme and also disabled all plugins except the Swift Framework and it still doesn’t work ! I have posted also a new topic as my product photos are all displayed zoomed!

    April 16, 2016 at 2:18 am #261884
    wooltopia_inoz
    Member
    Post count: 25

    The slider problem is solved just not the product photos issue….

    April 18, 2016 at 12:09 pm #262113
    David Martin – Support
    Moderator
    Post count: 20834

    @wooltopia_inoz – 1.9.8 solved the product display issue. Please clear your cache/plugin cache and re-test.

    Thanks.

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