New Landing How can we help? Themeforest Theme Support Joyn Products Link Disappeared from Admin Backend Sidebar

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  • Posted in: Joyn
  • #315365
    llobe
    Member
    Post count: 11

    Hello,

    I have a weird issue I can’t solve. Recently, the PRODUCTS link in the backend admin sidebar has dissapeared. I can access Products directly through the URL (wp-admin/edit.php?post_type=product), but it’s very inconvenient. I read someplace that updating the theme/wordpress/woocommerce helps, but I did that and still the same issue.

    – Updated to most recent version of Joyn/Wordpress/Woocommerce
    – Removed/reinstalled all plugins
    – Chose another theme besides Joyn, and it works when Joyn is not activated

    Can someone help with this?

    -Nick

    #315477
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide us admin credentials to have a look?
    Use the private reply.

    -Rui

    #315545
    llobe
    Member
    Post count: 11
    This reply has been marked as private.
    #315603
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,
    I had a look and I it can also be from the plugins. Can you try to disable all plugins except SwiftFramework and Woocommerce to see what happens?

    I tested in my local server and it works fine.
    https://www.dropbox.com/s/i2rltge2m3nk0sp/Screenshot%202017-03-01%2011.54.35.png?dl=0

    -Rui

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