New Landing › How can we help? › Atelier › Products display cut off

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    Posted in: Atelier
  • November 9, 2016 at 5:10 pm #301209
    3969120a
    Member
    Post count: 159

    Hello,

    Please see attached screenshot.

    I have tried every config in Products Row and in Products but cannot seem to get them to display without the left and right edges being cut off. Some text and part of images are missing.

    Have tried Safari, Chrome, Firefox & I.E., all with same result.

    Even if I resize it on a 27″ iMac, it still cuts off images.

    It seems this is not responsive.

    Many thanks,
    David

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    November 9, 2016 at 5:11 pm #301211
    3969120a
    Member
    Post count: 159

    what is cut off are the right and left sides, not the top nor the bottom of the display

    November 9, 2016 at 5:39 pm #301216
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Will have to forward this situation to our head developer.
    Let’s wait for the reply.

    -Rui

    November 9, 2016 at 5:40 pm #301217
    3969120a
    Member
    Post count: 159

    Thank you Rui…

    November 9, 2016 at 5:43 pm #301218
    David Martin – Support
    Moderator
    Post count: 20834

    Please disable the plugin that prevents right click.

    November 9, 2016 at 6:04 pm #301224
    3969120a
    Member
    Post count: 159

    looked at the list of plugins but don’t see which one it is

    November 10, 2016 at 12:38 pm #301324
    David Martin – Support
    Moderator
    Post count: 20834

    Ok.

    Please add a WP login detail for us?

    – David.

    November 10, 2016 at 2:08 pm #301357
    3969120a
    Member
    Post count: 159
    This reply has been marked as private.
    November 10, 2016 at 7:01 pm #301407
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I think it’s the sucuri, can we try to deactivate it?

    -Rui

    November 11, 2016 at 11:42 am #301467
    3969120a
    Member
    Post count: 159

    deleted sucuri and replaced with Shield; still no right click and images are still cut off

    November 14, 2016 at 9:09 am #301692
    David Martin – Support
    Moderator
    Post count: 20834

    It was this plugin Shield.

    Have you removed this page section, if so please re-add it or create a test page for us to check.

    I see this:

    November 14, 2016 at 1:50 pm #301801
    3969120a
    Member
    Post count: 159

    are you looking at the home page with 3 products?

    https://serenity-organics.com/

    even when I resize the browser, mine still shows as

    https://www.dropbox.com/s/i7lidmb0b5j38l9/Screenshot%202016-11-14%2006.48.20.png?dl=0

    also, this was an issue before we installed Shield

    thanks,
    David

    November 14, 2016 at 3:04 pm #301807
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    The “disable right click” was caused by the plugin Shield.

    I think we can remedy your situation using this custom CSS:

    .hero-content-split .inner-page-wrap.no-bottom-spacing .product_list_widget.woocommerce .products {
  max-width: 90%;
  margin: 0 auto !important;
}
    November 14, 2016 at 3:08 pm #301809
    3969120a
    Member
    Post count: 159

    that fixed it!

    many thanks!!

    David

    November 14, 2016 at 3:09 pm #301811
    David Martin – Support
    Moderator
    Post count: 20834

    Glad to help you out!

    Thanks,
    David

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