Products are invisible?

swiftideas

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This topic has 12 replies, 6 voices, and was last updated 8 years by Rui Guerreiro – SUPPORT.

Viewing 13 posts - 1 through 13 (of 13 total)

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Posted in: Atelier
April 13, 2016 at 8:32 am #261057

Patipada
Member

Post count: 116

Hi!
Since today I noticed my products are not in the categories anymore.
In fact, they there, but people cannot see them.
For both my sites:
https://littlegreeny.nl/eco/draagzak-draagdoek/
https://patipada.nl/product-categorie/yoga-kleding/

Please help me out.
Thanks!

April 13, 2016 at 8:55 am #261076

Patipada
Member

Post count: 116

While waiting a reply I’ll try to deactivate some of my plugins.

April 13, 2016 at 9:36 am #261086

Kyle – SUPPORT
Moderator

Post count: 35880

Hi

Have you updates the theme and all plugins to their latest versions?

– Kyle

April 13, 2016 at 10:47 am #261132

Patipada
Member

Post count: 116

Yes, everything is updated.

April 13, 2016 at 10:48 am #261133

Kyle – SUPPORT
Moderator

Post count: 35880

There’s been an issue caused by the WordPress update, the developer is working on a fix. I will keep you updated

– Kyle

April 13, 2016 at 11:21 am #261152

Patipada
Member

Post count: 116

Ok, thanks. Looking forward to it. Hope the problem will be solved anytime soon 🙂

April 13, 2016 at 11:22 am #261156

Kyle – SUPPORT
Moderator

Post count: 35880

Pushing an update shortly 🙂

April 13, 2016 at 11:43 am #261174

NikkiSt
Member

Post count: 240

Hi guys,

Experiencing the same problem. Look forward to the update soon 🙂

April 13, 2016 at 11:46 am #261177

David Martin – Support
Moderator

Post count: 20834

@NikkiSt – it will be in your dashboard shortly.

Thanks.

April 13, 2016 at 4:53 pm #261292

Patipada
Member

Post count: 116

Problem solved. All products are back in the category. Thanks!

April 13, 2016 at 4:54 pm #261293

Kyle – SUPPORT
Moderator

Post count: 35880

Great!

No problem

April 13, 2016 at 5:01 pm #261299

Adam851629
Member

Post count: 18

What did you do to sort this problem out?
It sounds like the same problem I am having but WordPress tells me that the Swift Framework plugin is up to date and I still have the problem.
Is there another update I should be looking for?

April 13, 2016 at 5:19 pm #261303

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

Hi,

We launched and theme update this afternoon to Atelier and we are doing the same to all the themes that were affected.
Go to Appearance-> Themes and update to the latest 1.9.8 version

Don’t forgot to clear the cache.

-Rui
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Posted in: Atelier