New Landing › How can we help? › Atelier › Products are invisible?

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posted in: Atelier
  • April 13, 2016 at 8:32 am #261057
    Patipada
    Member
    Post count: 116

    Hi!
    Since today I noticed my products are not in the categories anymore.
    In fact, they there, but people cannot see them.
    For both my sites:
    https://littlegreeny.nl/eco/draagzak-draagdoek/
    https://patipada.nl/product-categorie/yoga-kleding/

    Please help me out.
    Thanks!

    April 13, 2016 at 8:55 am #261076
    Patipada
    Member
    Post count: 116

    While waiting a reply I’ll try to deactivate some of my plugins.

    April 13, 2016 at 9:36 am #261086
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Have you updates the theme and all plugins to their latest versions?

    – Kyle

    April 13, 2016 at 10:47 am #261132
    Patipada
    Member
    Post count: 116

    Yes, everything is updated.

    April 13, 2016 at 10:48 am #261133
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    There’s been an issue caused by the WordPress update, the developer is working on a fix. I will keep you updated

    – Kyle

    April 13, 2016 at 11:21 am #261152
    Patipada
    Member
    Post count: 116

    Ok, thanks. Looking forward to it. Hope the problem will be solved anytime soon 🙂

    April 13, 2016 at 11:22 am #261156
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Pushing an update shortly 🙂

    April 13, 2016 at 11:43 am #261174
    NikkiSt
    Member
    Post count: 240

    Hi guys,

    Experiencing the same problem. Look forward to the update soon 🙂

    April 13, 2016 at 11:46 am #261177
    David Martin – Support
    Moderator
    Post count: 20834

    @NikkiSt – it will be in your dashboard shortly.

    Thanks.

    April 13, 2016 at 4:53 pm #261292
    Patipada
    Member
    Post count: 116

    Problem solved. All products are back in the category. Thanks!

    April 13, 2016 at 4:54 pm #261293
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Great!

    No problem

    April 13, 2016 at 5:01 pm #261299
    Adam851629
    Member
    Post count: 18

    What did you do to sort this problem out?
    It sounds like the same problem I am having but WordPress tells me that the Swift Framework plugin is up to date and I still have the problem.
    Is there another update I should be looking for?

    April 13, 2016 at 5:19 pm #261303
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    We launched and theme update this afternoon to Atelier and we are doing the same to all the themes that were affected.
    Go to Appearance-> Themes and update to the latest 1.9.8 version

    Don’t forgot to clear the cache.

    -Rui

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    Posted in: Atelier
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