New Landing › How can we help? › Atelier › Products and FAQs Not Showing

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    Posted in: Atelier
  • April 13, 2016 at 3:32 am #261018
    geminicontacts
    Member
    Post count: 27

    Product carousels are not showing along with FAQs.
    I can hover over where the product was and it is still an active link.

    See here: geminicontacts.com

    And Look at bottom of page here: http://geminicontacts.com/lens-care-faqs/

    April 13, 2016 at 11:51 am #261188
    David Martin – Support
    Moderator
    Post count: 20834

    This is caused by WP 4.5. We have an update being sent out currently.

    Thanks.

    April 13, 2016 at 5:21 pm #261304
    geminicontacts
    Member
    Post count: 27
    This reply has been marked as private.
    April 13, 2016 at 5:23 pm #261305
    geminicontacts
    Member
    Post count: 27
    This reply has been marked as private.
    April 13, 2016 at 5:30 pm #261307
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem.
    -Rui

    April 13, 2016 at 6:52 pm #261319
    geminicontacts
    Member
    Post count: 27

    I updated the site and things look good.
    Just an FYI: when I updated there was a warning message:

    “Warning: Error while sending QUERY packet. PID=885584 in /public_html/wp-includes/wp-db.php on line 1803”

    April 13, 2016 at 10:19 pm #261355
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Glad it’s sorted.

    Thanks for letting us know about that error msg.
    If something strange happens let us know.

    -Rui

    April 16, 2016 at 3:14 am #261890
    ingonit
    Member
    Post count: 1

    Hello, I have the same problem. I just updated to the last version of Atelier. My product galleries are not showing along with homepage elements and accordion products on each product page. Please help? I had to forward my Atelier site to my other site running Marketify because it’s un-shoppable.

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    April 16, 2016 at 3:43 am #261899
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please always provide me website url to check.
    Thanks
    Mohammad

    April 16, 2016 at 5:19 pm #261932
    SomeChick
    Member
    Post count: 231
    This reply has been marked as private.
    April 16, 2016 at 8:35 pm #261958
    tessiepessers
    Member
    Post count: 4

    Hello, I have the same problem. I just updated to the last version of Atelier. My product galleries are not showing along with homepage elements and accordion products on each product page. This is of course not acceptable since this makes the website unusable. Please help

    April 16, 2016 at 8:54 pm #261961
    reinisg
    Member
    Post count: 2

    I have also similar problem in shop page, where are my all products. The interesting fact is that, one of the product is showing up, but other 3 not. But the setup is the same.

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    April 18, 2016 at 12:32 pm #262129
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @reinisg

    What is the url to that page?


    @tessiepessers
    What is the url to a page where you are facing that issue?

    @SomeChick
    I’m seeing 2 products in that page, try to use a different browser and clear again your current browser cache.
    https://www.dropbox.com/s/zeba99agga77nui/Screenshot%202016-04-18%2012.35.58.png?dl=0

    April 19, 2016 at 4:35 pm #262556
    SomeChick
    Member
    Post count: 231

    Yes, you’re seeing the Product Mini, not Products – which is there but not showing up. Same for the home page, which should have a “hello” blog post.

    April 19, 2016 at 7:11 pm #262581
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    @SomeChick – Please go to Admin > Woocommerce Settings > Products > Display > Set the shop page here.
    Thanks
    Mohammad

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