New Landing How can we help? Atelier Product was bought but stays in basket

Viewing 4 posts - 1 through 4 (of 4 total)
  • Posted in: Atelier
  • #261457
    slepinoy
    Member
    Post count: 5

    First: a customer says: ” I’ve gone to book three separate times now and each new time I book, I have to delete the products [in this case the product is a place in a workspace] I’ve already paid for as they stay in my cart after payment.” I looked at the Woo admin and can’t see any reason for that.
    Could it be cashing issues?

    Second: How can one easily see a list of customers arranged by product: for instance: list of customers who bought ProductA? WITHOUT yet another plugin? I tried searching the list of Orders by product name, but the search failed to produce an accurate list in one instance (got it right for another product).

    Many thanks

    #261646
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    1) Can you replicate this issue when making a test payment? I have just put an order through and I cannot replicate this issue. Would you have any more details on the device/browser they were using/payment method and any screenshots?

    2) This type of functionality would be native to WooCommerce or a Woo plugin extension. This is not something the theme would control.

    Thanks.

    #261670
    slepinoy
    Member
    Post count: 5

    Ok, thanks
    1) probably something only due to browser
    2) thanks for looking at it. I thought so: only a plugin will do that.

    #261678
    David Martin – Support
    Moderator
    Post count: 20834

    No problem!

    – David.

Viewing 4 posts - 1 through 4 (of 4 total)

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