New Landing › How can we help? › Themeforest Theme Support › Dante › Product Thumbnails Vanished After update

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    Posted in: Dante
  • October 7, 2014 at 1:06 pm #118081
    crease
    Member
    Post count: 101

    I have just updated to the latest them version and now my product thumbnails have vanished. What happened?

    http://146.247.49.7/~langleyd/products/

    October 7, 2014 at 1:14 pm #118087
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
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    October 7, 2014 at 1:31 pm #118096
    crease
    Member
    Post count: 101

    Not for me. I clear the browser cache also. Still nothing. I am using chrome but tried it in Safari too. Nothing.

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    October 7, 2014 at 1:35 pm #118101
    crease
    Member
    Post count: 101

    I revert back to an older version of the theme and they return but version 2.66 they disappear.

    October 7, 2014 at 2:02 pm #118111
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Did you updated through the Themes Dashboard? It looks like an uncompleted update.
    -Rui

    October 7, 2014 at 2:04 pm #118112
    crease
    Member
    Post count: 101

    Yes I did, how can I get a complete update? Should I upload through the ftp instead?

    October 7, 2014 at 2:56 pm #118154
    crease
    Member
    Post count: 101

    I have tried this a couple of times and it stays the same. Is it really failing to do a complete upload every time?

    October 7, 2014 at 5:11 pm #118223
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    can you provide us access to your admin area?
    Thanks.

    -Rui

    October 8, 2014 at 7:33 am #118366
    crease
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    Post count: 101
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    October 8, 2014 at 8:55 am #118397
    crease
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    Post count: 101

    They are loading in because I can see them in the code when I inspect, it must be to do with my CSS in the child theme as they are there when I switch back to Dante in the parent theme. Something must have changed.

    October 8, 2014 at 9:06 am #118414
    crease
    Member
    Post count: 101

    I found the problem in my child theme CSS. It was to do with some adjustments I had made for a search and filter plugin. They are visible again now. I will have to rework the adjustments.

    October 8, 2014 at 9:11 am #118419
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Yes, the problem is in the child theme I was looking at your topic in this last minutes and tried the parent theme and it was ok.
    Let us know if you need further help.

    -Rui

    October 8, 2014 at 9:28 am #118424
    crease
    Member
    Post count: 101

    Thanks I will do. But think its sorted now. Cheers

    October 8, 2014 at 10:47 am #118469
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem.
    -Rui

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