New Landing › How can we help? › Themeforest Theme Support › Neighborhood › product thumbnail error

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    Posted in: Neighborhood
  • January 23, 2014 at 6:03 am #44230
    latitude22n
    Member
    Post count: 102

    Hi – This particular product is having an error when generating the featured image thumbnail size. it’s showing a longer narrower version…though it’s the exact same size 1200×1586 as the gallery image:
    http://digitaldevotee.com/boogie/product/basics-blue-pendant-lamp/

    And same size as it’s mate:
    http://digitaldevotee.com/boogie/product/basics-red-pendant-lamp/

    No, I haven’t changed the Setting image sizes so shouldn’t need to regenerate thumbnails.

    January 27, 2014 at 11:45 am #44949
    Melanie – SUPPORT
    Member
    Post count: 11032

    I don’t see any problem on your site, please specify.

    January 27, 2014 at 12:07 pm #44966
    latitude22n
    Member
    Post count: 102

    Please look more carefully! Sorry but too many support posts are taking a very long time to resolve due to good review of submissions.

    See attached the blue pendant lamp thumbnails screen grab. Can you see they are different sizes thought the original images are the same size? Also note the red lamp page has the same setup but no problem with thumbnail size.

    January 30, 2014 at 6:55 am #45682
    latitude22n
    Member
    Post count: 102

    Hi – I regenerated the image from PSD to JPG again and reuploaded and the issue is resolved.

    February 3, 2014 at 11:44 am #46426
    Melanie – SUPPORT
    Member
    Post count: 11032

    😉

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    Posted in: Neighborhood
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