New Landing How can we help? Themeforest Theme Support Neighborhood Product page | description tab is not authomatically open

Viewing 12 posts - 1 through 12 (of 12 total)
  • #104516
    [email protected]
    Member
    Post count: 57

    Hi there,

    In the last weeks i ve done few updates to theme and plugins.

    There is one thing that has changed that I really dont like as it affects the conversation ratio of my site.

    please have a look at a sample page like this (http://timeforyourskin.com/shop/guerlain-super-aqua-masque/)

    As you can see on the right side of the page, just under add to shopping bag, there is the description tab. But now, in order to see what’s written in there the user has to click on the arrow at the very right of the page, while before the description tab was authomatically open when accessing the page.

    Can you please let me know how to make sure that the user can view the tab “open” when access the page, as I believe that the product description is very important to be shown

    Please contact me if my request is not clear enough

    Regards

    Fabio

    #104518
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    When I visit your site I’m already seeing the description by default without clicking.
    https://www.dropbox.com/s/gerpwj7c7sb0ove/sku_description.png?dl=0

    Can you confirm this?

    -Rui

    #104531
    [email protected]
    Member
    Post count: 57

    Dear Rui

    I was looking at a cached version of the site

    Thanks

    Fabio

    #104537
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    You most welcome. I’m glad that issue resolved. Thanks Rui. ๐Ÿ™‚
    With Best Regards
    Mohammad

    #106266
    danielatak
    Member
    Post count: 52

    I am having the same issue, but i am not using the tabs, but the other design.

    How do i make the description show as a standard when you view a product?

    #106270
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi @danielatak,

    Can you provide a url for the page where we can look at it?

    -Rui

    #106273
    danielatak
    Member
    Post count: 52
    This reply has been marked as private.
    #106289
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you just update to version 1.9 that was release last night. Clear your browser cache and let us know if the issue remain.

    -Rui

    #106298
    danielatak
    Member
    Post count: 52

    The issue persists.

    #106362
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi @danielatak,

    I misunderstood your issue. That is how it works as standard when you are not using the Tabs in the product page.

    When using the accordions they all are collapsed.

    -Rui

    #106373
    danielatak
    Member
    Post count: 52

    OK. Is there any way i can (via CSS or something) make it so its open as standard. I remember it being like that earlier.

    #106568
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please follow this reply http://support.swiftideas.net/forums/topic/description-not-opening/#post-104074.
    Thanks ๐Ÿ™‚
    With Best Regards
    Mohammad

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