Product options don't display

[David Martin – Support]

@avtramp – do you have a staging site?

It is almost certainly a 3rd party plugin, on my local development version the variable products work fine. You will need to disable the plugins to locate the root cause.

Please ensure:

– All plugins are updated
– WP core is updated to 4.5
– The theme is updated also to 1.9.81

Thanks

[avtramp]

This reply has been marked as private.

[David Martin – Support]

Please confirm you have done these? You are not clear in your report.

– All plugins are updated
– WP core is updated to 4.5
– The theme is updated also to 1.9.81
– Swift Framework plugin is 2.2.0?
– Cleared browser cache.

Thanks.

[avtramp]

Yes I have tried it all like before. But regardless, our old product works it’s just all the new one. And as you can see from the images the custom fields differ when creating new ones compared to how the old product settings looks. Therefore I think this points out a possible problem. Do you see anything odd that could affect this?

[David Martin – Support]

Without a login detail, I would be guessing. Please add one.

– You need to disable all plugins, so only WooCommerce and Swift Framework are active and then re-test. This is the first logical step.

Thanks.

[avtramp]

Yes, but it’s not possible since I’m working live. I think it’s obvious it’s no plugin issue since it’s working on all the old product variable with other settings to the custom fields (like the pictures shows). What is your oppinon about the difference in this settings?

[David Martin – Support]

The difference in settings are simply the different product variations/attributes being set/not set correctly from what I can make out? Please set the language to English and add a WP login.

[avtramp]

This reply has been marked as private.

[avtramp]

I had to enable the maintenance window since all our product links was changed when switching language. /product-category/ instead of /produkt-kategori/ (in swedish)

[avtramp]

Changing the language caused a lot of trouble with all our permalinks. I need to try and reverse it. And after that I need to open up the site. I’m loosing sales every minute. I guess I have to continue solving this on my own….

[David Martin – Support]

Have you changed the login? I cannot login to your site?

Thanks.

[avtramp]

This reply has been marked as private.

[David Martin – Support]

Hi,

Can you disable the login security plugin as I cannot login.

Thanks.

[avtramp]

Okay, I have disabled it for now. Maybe you can have it work now?

[David Martin – Support]

Hi,

I have been looking at your site and comparing these two products. Nothing I have changed seems to get the Variable Products to show. I cannot replicate this locally so to help resolve the issue, you will need to start deactivating plugins to help find which one is causing this. Deactivate each plugin, one by one, each time testing the “Not working” product.

Not working: http://www.boardlife.se/produkt/blood-orange-grip-x-coarse-4-sheet/

Working: http://www.boardlife.se/produkt/loaded-tan-tien-kopia/

Thanks.