Product options don't display

[avtramp]

Hi

Since a couple of days we seems to have a major problem with all our products holding product options. They have been working perfectly until now. But due to this we’re droping a lot of sales every day. As you can see on the attached image, this product is supposed to show 6 number of length for the customer. A lot of our products needs to be selected with different options. Please help me, this is really affecting business…

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[Kyle – SUPPORT]

Hi

Check that your products are set as variable products and not simple products

– Kyle

[avtramp]

Hi Kyle

Yeah they are all still variable products just like before. I have tried discarding and adding the variations again, disabling cache, saving the product again but the problem remains. This is affecting all our product variations all over the site…

[Kyle – SUPPORT]

That’s strange, can you test with TwentyFifteen enabled?

– Kyle

[avtramp]

Unfortunately I can’t since this is on our active site and a lot of traffic on it 🙁

[avtramp]

I know we once had a problem with the YITH Plugin Waitlist and we decided to delete it. But it was about 6 months ago. I tried disable all the YITH plugins but this didn’t seem to effect this issue this time

[Kyle – SUPPORT]

It seems you’re using plugins for some functionality of products, 2 red flags I can see that may be causing this issue:

1) http://d.pr/i/1bksj/1fZestCg

2) http://d.pr/i/1eXGa/4JK1gJyw

– Kyle

[avtramp]

Hi

Unfortunately they are not affecting this issue. I tried disabling them but unfortunately it’s no difference. Must be some other error

[avtramp]

Could the error be that my child theme needs to be uppdated or is causing the main theme to be disrupted?

[Kyle – SUPPORT]

What files have you edited in your child theme?

– Kyle

[avtramp]

This is an overview of my files. I have tried disable the simple.php but it won’t affect the isue. Attaching my child CSS as well.

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[Kyle – SUPPORT]

Try activating the parent theme to see if the issue remains

– Kyle

[avtramp]

Just tried it but the issue is still the same.

[David Martin – Support]

Please disable all plugins, leave only WooCommerce and Swift Framework active. Please clear your cache and re-test.

Thanks.

[avtramp]

Unfortunately this could be tricky since I don’t have a developing site. To shut everything off would cause a lot of problems for our visitors. Is it possible to investigate it through inspection tools in the browser? See if a script or something is disrupting the loading of this function?