Product: Not load image – I have to refresh page to see images

[stefanoroma]

Hi,
nice theme! Very customizable 😉
But I have a big problem… when click in next image, the product image sometimes not load, I need refresh page to see it.

The pictures are 180kb… so I think are not so big.
The server is rapid server.
Memory: 256
Linux last PHP
I use Chrome Browser

Some ideas?
Tks

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[stefanoroma]

I tried in Firefox and work fine.. so I think is somthing in the code that Chrome don’t like. I hope it can help you.

[stefanoroma]

Hi, I reduce error… changing the Page Transition: now is SET ON and in Chrome Work more times, but over 10 times 1 make error.

Help please 🙁

P.s.
The internat connection is stable 😉

[stefanoroma]

Definitly… bug in Chrome, I tried 4 times and 3 times not show up product images..

[Rui Guerreiro – SUPPORT]

Hi,

This can be a plugin conflict. Try to disable all plugins except Swiftframework and Woocommerce, clear the cache and try again.

It it works you need to reactive the plugins one by one(or several at each time) to figure out what plugin is causing it.

-Rui

[stefanoroma]

Hi Rui,
tks for reply, but how can you see (I send youa WP Admin access) the plugin activated are only plugins necessary for Atelier Theme works (SwiftFrameworks and Woocommerce).

Access at the web and check yourself 😉

Help me to solve this critical problem Please.
Tks
Stefano

P.s.
I tried to clear cache too and continue with problem…

[Kyle – SUPPORT]

Hi

I’m not able to replicate the issue, going to several products and click next image (with arrows) and every image loads fine

– Kyle

[Rui Guerreiro – SUPPORT]

This reply has been marked as private.

[stefanoroma]

Hi Rui,

The problem Is with chrome and when click Newxt Product Items (Arrow 1).
In FF work fine, is something about images loading.

[Kyle – SUPPORT]

Working fine for me in Chrome, tested multiple times. Have you been able to replicate on another computer?

– Kyle

[stefanoroma]

Hi Kyle,

try to replicate the issue with Chrome and ADSL 10MB, I think is a problem about image loading.

Actually the images are 180kb I think are not so big.
You can make tast in Admin I sent you password.
But now I need activate Coming Soon mode, you can disable during your test if you need.

Tks
Best regards.
Stefano

[Kyle – SUPPORT]

The images load fine for me

Have you been able to replicate on another computer?

– Kyle

[stefanoroma]

Hi Kyle,

just in this moment I replicate the error.
I tried in PD and in MAC, different connection, but same issue 🙁

[Kyle – SUPPORT]

Will forward to Rui to see if he can replicate

– Kyle

[Rui Guerreiro – SUPPORT]

Has I said before, I couldn’t replicate that.
I tried again and it loaded always.

Can try in in Chrome Incognito mode? Also save a video of the issue so we can see it exactly.

Thanks
-Rui