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    Posted in: Neighborhood
  • December 15, 2014 at 9:46 am #135678
    Marco Volpato
    Member
    Post count: 30

    Hi there,

    Not sure why this is happening, but I’m having issues with the lightbox function on product pages.

    When I click the magnifier to launch the lightbox, the image appears, but it appears in the top left corner and the rest of the screen is white. It seems like the frame that contains the image expands too far?

    See attached image to get a better idea of the the issue.

    Thanks,
    Marco.

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    December 15, 2014 at 10:07 am #135693
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    You got a link so we can check this?

    – Kyle

    December 15, 2014 at 10:20 am #135702
    Marco Volpato
    Member
    Post count: 30
    This reply has been marked as private.
    December 15, 2014 at 10:43 am #135711
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    That login does not work for me, please check

    – Kyle

    December 15, 2014 at 10:48 am #135714
    Marco Volpato
    Member
    Post count: 30
    This reply has been marked as private.
    December 15, 2014 at 10:53 am #135718
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No doesn’t work, I copy and paste your info and it’s invalid. Please can you try with it

    – Kyle

    December 15, 2014 at 11:00 am #135722
    Marco Volpato
    Member
    Post count: 30
    This reply has been marked as private.
    December 15, 2014 at 11:05 am #135728
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Still no and I have 1 attempt remaining, please just change it to a simple password for the time being

    – Kyle

    December 15, 2014 at 11:12 am #135729
    Marco Volpato
    Member
    Post count: 30
    This reply has been marked as private.
    December 15, 2014 at 12:15 pm #135743
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you try deactivating your plugins to see if that fixes the issue? Not had anyone else experience this issue before so my first thought is that it’s a plugin conflict

    – Kyle

    December 15, 2014 at 12:26 pm #135746
    Marco Volpato
    Member
    Post count: 30

    When I deactivated Total Cache it fixed the issue.

    Any idea how to make the two work harmoniously?

    Cheers,
    Marci

    December 15, 2014 at 12:35 pm #135749
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Disable caching on product pages, that should do it

    – Kyle

    December 15, 2014 at 1:04 pm #135753
    Marco Volpato
    Member
    Post count: 30

    I think it’s an issue with minify…

    There’s a scection that says “Never minify the following JS files: …”
    What should I put there?

    Thanks

    December 16, 2014 at 9:51 am #135922
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Will forward this to my colleague for you

    – Kyle

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    Posted in: Neighborhood
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