Product left side thumbs – With or without thumb : Image size issue

[mik]

Hi, there is a strange (bugged ?) behavior when using left side product thumbs. 2 cases :
1/ with thumbnails like here
http://www.envies-enjeux.com/shop/andor/ > it’s ok
2/ without thumbnail (one product image) like here
http://www.envies-enjeux.com/shop/escape/ > then bottom of image is cut, don’t display

> i use same size images for both products, i tested with other size image for the case 2, i get same issue, bottom image is always cut.

Any idea, it’s quite a big issue, i don’t see how to solve. Looks like the woo/image size settings as no influence in display.

Thanks for answer/solution

[Kyle – SUPPORT]

Hi

I believe Ed fixed this for you in your other topic?

– Kyle

[mik]

No he fixed an other issue, thumbs height was to small (when left side).

This post/issue is about product image WITHOUT thumbs (only one product image), then product image don’t full display there is always the bottom cut of (i tried several product image size). It looks like a bug.

I know team will solve it, please keep me aware about this.

[Swift Ideas – Ed]

Hi there,

The image on the 2nd link is not 686x606px, not 700×725 like in your first link – can you try uploading the same size image in the 2nd instance?

– Ed

[mik]

Hi Ed

I add the same image product (1000×1000) to both, you’ll see buttom image is cut when no thumbs
http://www.envies-enjeux.com/shop/andor/
http://www.envies-enjeux.com/shop/escape/

Thanks for update, support team is great once again, i go now add a 5 stars rating

[mik]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Hi,

Didn’t understand you last comment?

Can you regenerate your thumbnails using this plugin below, and let us know the result?

Regenerate Thumbnails

-Rui

[mik]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Thanks for you rating, we really appreciate it.

I realize that your theme is not updated to the last version.
Can you update your theme in Appearance-> Themes -> Click on Atelier details and update.

Let us know when it’s done.

-Rui

[mik]

Hi Rui

Theme is updated to 1.31
Same issue, product image alone (without thumbnails) > product image don’t display full image bottom is cut

http://www.envies-enjeux.com/shop/andor/
http://www.envies-enjeux.com/shop/escape/

[Rui Guerreiro – SUPPORT]

Hi,

Your uploaded image seems to be 1000 x 1000 can you test one of the images and resize to 700 x 700 ?

-Rui

[mik]

Image is now 700×700, same issue
http://www.envies-enjeux.com/shop/escape/

Also we need to have possibility to upload bigger image than 700×700 (or other near) for the image zoom

[Swift Ideas – Ed]

This reply has been marked as private.

[mik]

Hi Ed

Image is ok now, BUT
1/ big empty space under image
2/ Images have different display, image with and without thumbs should be same size, the one without thumbs should be same size as the one with thumbs

http://www.envies-enjeux.com/shop/escape/
http://www.envies-enjeux.com/shop/andor/

NB: Description and more info are smaller, i made it with css

[Kyle – SUPPORT]

Hi

So you want to leave a white space to the left side of the picture where the product thumbs would go?

– Kyle