New Landing › How can we help? › Themeforest Theme Support › Dante › Product images not loading

Viewing 9 posts - 1 through 9 (of 9 total)
  • Back to forum
    Posted in: Dante
  • January 2, 2015 at 6:19 am #138548
    nethnom
    Member
    Post count: 29

    Hi,

    When viewing certain products in the product description, the main product images does NOT load; there is a void white space. It is only when you touch the white space on the screen that the image loads. This only happens on mobile devices (iPhones & iPads).

    See attachment for example.

    Please advise on how to fix this. Thanks for the help.

    -Neth

    Attachments:
    You must be logged in to view attached files.
    January 2, 2015 at 12:07 pm #138606
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Which products? The ones I tested work fine

    – Kyle

    January 2, 2015 at 1:14 pm #138627
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Also tested the page url in your screenshot in IPad and it displays fine.
    Try to clear your browser cache and try again.

    -Rui

    January 3, 2015 at 7:11 am #138710
    nethnom
    Member
    Post count: 29

    Thanks Kyle and Rui, that seems to solve the issue. I over looked something that was so simple.

    Thanks for the help!

    January 3, 2015 at 11:19 am #138717
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am glad that your issue resolved. Thanks Kyle and Rui.
    Mohammad

    January 8, 2015 at 7:41 am #139864
    nethnom
    Member
    Post count: 29

    Hi,

    I’d like to re-visit this issue. Clearing the cache and re-opening the browser solves the problem temporarily, where I can see product images. But, this works only for the first time. After the initial clear, when you go back and click on the image again (second, third time, etc.), the same problem persists where the image is not visible.

    This issue is random on various products, and it only happens on mobile devices (iPad, iPhone), on both browsers, Chrome and Safari.

    Can someone look into this again, please?

    Thanks,
    Neth

    January 8, 2015 at 6:44 pm #140157
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Found an error in your javascript console that can be causing some issues.

    https://www.dropbox.com/s/brn1vvuejef623p/facebook_console_error.png?dl=0

    Can you try to deactivate all plugins except Woocommerce and test in the Iphone if it happens again. Don’t forget to clear the cache.

    -Rui

    January 12, 2015 at 7:09 am #140766
    nethnom
    Member
    Post count: 29

    Hi,

    We went in deactivated all the plugins and cleared cache – It only works for Safari on mobile and iPads, but, Chrome is still having the same issue where the main product image wouldn’t load until you touch it. I believe it’s a Chrome issue now.

    Please let us know how to proceed.

    Thanks,
    Neth

    January 12, 2015 at 10:33 am #140841
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I checked many products randomly and seems to fine with me. You need to test with another machines.
    Thanks
    Mohammad

  • Back to forum
    Posted in: Dante
Viewing 9 posts - 1 through 9 (of 9 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register