New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Product images missing since update

Viewing 15 posts - 46 through 60 (of 61 total)
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    Posted in: Neighborhood
  • April 20, 2015 at 4:17 am #166291
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Great thanks to Ed.
    Mohammad

    July 23, 2015 at 7:49 pm #197233
    fiscot
    Member
    Post count: 18

    Dear Ed,
    I just updated the theme, and now I cant add images to new products again. Does this mean that I can never update neighborhood without loosing the ability to post images?

    Best regards,
    Emil

    July 23, 2015 at 8:44 pm #197250
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi Emil,

    I don’t remember specifically, but the change should have been included with the latest update. If you replace the theme files with the previous build I provided, does it work again?

    – Ed

    July 23, 2015 at 9:13 pm #197254
    fiscot
    Member
    Post count: 18

    I just tried with the old version, and it still doesn’t work to upload new pictures. I don’t really know what could be wrong, but I can see the old images at least.

    July 24, 2015 at 5:17 pm #197506
    fiscot
    Member
    Post count: 18

    Any news here Ed?

    Best regards,
    Emil

    July 24, 2015 at 7:27 pm #197542
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Apologies – missed your reply. If it still doesn’t work with the old version which you said worked before, then this really does point to it having nothing to do with the theme.

    I’ll have another look at your setup.

    – Ed

    July 24, 2015 at 7:40 pm #197543
    britchick13
    Member
    Post count: 3
    This reply has been marked as private.
    July 24, 2015 at 7:46 pm #197544
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Please can you confirm the login?

    – Ed

    July 24, 2015 at 8:05 pm #197551
    fiscot
    Member
    Post count: 18
    This reply has been marked as private.
    July 24, 2015 at 11:10 pm #197586
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    @britchick13 – can you provide a WP login?

    – Ed

    July 24, 2015 at 11:12 pm #197587
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    @fiscot – can you show me where the image issue is, i.e what page?

    EDIT: Just seen in your admin. That definitely isn’t a theme issue – your WordPress admin isn’t finding the images. I’d suggest contacting your host to resolve that.

    – Ed

    July 25, 2015 at 1:43 pm #197661
    fiscot
    Member
    Post count: 18

    Dear Ed,
    Thank you for your help, I will contact the host 🙂

    Best regards,
    Emil

    July 25, 2015 at 5:27 pm #197700
    britchick13
    Member
    Post count: 3
    This reply has been marked as private.
    July 27, 2015 at 12:05 am #197818
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    @britchick13 – I can’t see any issues – are you still having problems?

    – Ed

    July 27, 2015 at 5:28 pm #198236
    britchick13
    Member
    Post count: 3
    This reply has been marked as private.
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    Posted in: Neighborhood
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