New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Product images missing since update

Viewing 15 posts - 31 through 45 (of 61 total)
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    Posted in: Neighborhood
  • April 9, 2015 at 12:04 am #163895
    leepattinson
    Member
    Post count: 16

    The FTP settings look fine.

    I need this issue resolved ASAP. I have had this problem for over 2 months now and I have not received one order in this whole time!

    My customers are not willing to make a purchase because they cannot see my items.

    April 9, 2015 at 4:20 am #163909
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,

    @fiscot     – I see product images to all pages (home,shop etc.)
    Thanks
    Mohammad

    April 9, 2015 at 8:05 am #163950
    fiscot
    Member
    Post count: 18

    @Mohammad – It’s still the featured image on the product pages that is the problem, I do see all the other images like hope shop etc. Please have a look at a single product.

    April 9, 2015 at 8:07 am #163951
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    The image doesn’t exist: http://d.pr/i/174RP/2pH9pP62

    – Kyle

    April 9, 2015 at 8:08 am #163952
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Sorry that still wouldn’t cause the issue, can you enable Wp_Debug in the wp-config.php file to see if any errors flag up

    – Kyle

    April 9, 2015 at 8:33 am #163960
    fiscot
    Member
    Post count: 18
    This reply has been marked as private.
    April 9, 2015 at 8:34 am #163961
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Try disabling W3 total cache to see if the images return

    – Kyle

    April 9, 2015 at 8:42 am #163969
    fiscot
    Member
    Post count: 18

    @Kyle – They did not return, but it looks like disabling it broke some javascript on the frontpage

    April 14, 2015 at 4:04 am #164901
    fiscot
    Member
    Post count: 18

    @Kyle – Still need help with this

    April 16, 2015 at 6:39 am #165531
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I will forward this to the developer for you

    – Kyle

    April 17, 2015 at 3:54 pm #166071
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @leepattinson

    Apologies for the delay in getting this resolved, it was a unique issue to your setup, I have added in some code to return the original image URL as the image file itself could not be found locally – this is likely down to hosting permissions. You don’t need to do anything else.

    Please update your WooCommerce plugin though – it is very out of date.

    – Ed

    April 17, 2015 at 5:03 pm #166090
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    @fiscot – please try installing this theme build: http://d.pr/f/1l87i/38S2KfyQ

    – Ed

    April 18, 2015 at 6:55 am #166190
    fiscot
    Member
    Post count: 18

    @Ed – It works! Thank you very much for the support! 🙂

    Have a nice day,
    Emil

    April 18, 2015 at 10:37 am #166211
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Glad it’s sorted. Thanks Ed.

    -Rui

    April 19, 2015 at 11:14 pm #166286
    leepattinson
    Member
    Post count: 16

    great, thanks for your help Ed

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    Posted in: Neighborhood
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