Product images missing since update

[leepattinson]

My product images are completely missing. Thumbnails are working, however no larger versions when viewing each product.

Does not work on different browser, or mobile.

Thanks for your help
Lee

[Kyle – SUPPORT]

Hi

Please can you provide me with a login so I can try and fix this issue

– Kyle

[leepattinson]

This reply has been marked as private.

[Kyle – SUPPORT]

Please can you enable WP DEBUG in your wp-config.php file so I can see if any errors appear

– Kyle

[leepattinson]

This reply has been marked as private.

[Kyle – SUPPORT]

Can you please deactivate simple-mobile-url-redirect and contact-form-by-contactmetrics to see if that fixes the issue as they are flagging up errors

– Kyle

[leepattinson]

This reply has been marked as private.

[Kyle – SUPPORT]

Then you don’t have GD image library enabled on your server, please ask your hosts if they can enable this

– Kyle

[cyclenoid]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Hi @cyclenoid,

You have several updates pending, that can be causing problems.
You have a woocomerce and a Neighborhood update pending.

Also ask your hosting support if you have the GD image library enabled on your server.

-Rui

[cyclenoid]

Hello Rui,

I have updated everything & ask my provider about the GD Library (This Feature is enabled).

But the product image is still missing…

Please can you check my site again?

Thank You!

[Mohammad – SUPPORT]

Hi,
I see that images are loading perfectly.
Thanks
Mohammad

[Rui Guerreiro – SUPPORT]

Hi,

Can you enable WP-DEBUG inside wp-config.php ?

-Rui

[cyclenoid]

Hi Rui,

Done, WP-Debug = True

Mario

[Rui Guerreiro – SUPPORT]

Hi,

The message that is displaying indicates that exist problems with the GD Library.
Can you give me ftp access to check if the GD library is really installed?

-Rui