New Landing › How can we help? › General › Feedback & Suggestions › product images duplicating themselves twice on page

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Feedback & Suggestions
  • August 18, 2016 at 5:31 pm #288162
    africapture
    Member
    Post count: 7

    Hi,

    I have tried changing all settings but I cant get rid of the product image duplicating itself?

    please could you take a look and let me know if I have conflicting settings somewhere which is causing the issue

    many thanks

    August 18, 2016 at 5:40 pm #288167
    David Martin – Support
    Moderator
    Post count: 20834

    Do not add Page Builder Product asset to the shop page you have set in the WooCommerce settings.

    – David.

    August 19, 2016 at 8:14 am #288268
    africapture
    Member
    Post count: 7

    Dumb question but how do I remove the Page Builder just from that page and not all pages (as per custom post types in settings)

    August 19, 2016 at 8:22 am #288271
    David Martin – Support
    Moderator
    Post count: 20834

    Edit the page, click on the trash/dustbin icon.

    August 19, 2016 at 8:29 am #288272
    africapture
    Member
    Post count: 7

    i have done that and there are no elements added but the images are still duplicating…i even tried creating a new shop page from scratch and had the exact same problem?

    August 19, 2016 at 8:34 am #288275
    David Martin – Support
    Moderator
    Post count: 20834

    Your supplied details are not working. Please check and update.

    The shop page output is automatically generated by WooCommerce and as such does not need any Page Builder elements within it.

    Thanks

    August 19, 2016 at 8:43 am #288286
    africapture
    Member
    Post count: 7
    This reply has been marked as private.
    August 19, 2016 at 2:38 pm #288367
    africapture
    Member
    Post count: 7

    have sorted it thanks … needed to check Enable product archives in woo settings

    August 19, 2016 at 2:49 pm #288372
    africapture
    Member
    Post count: 7

    I spoke too soon, as soon as i mouse over the product image duplicates, please resolve soonest for me, i sent you new login details

    thanks

    August 19, 2016 at 3:49 pm #288380
    David Martin – Support
    Moderator
    Post count: 20834

    Whilst I look can you disable all plugins so only WooCommerce & Swift Framework are active.

    August 19, 2016 at 3:54 pm #288384
    africapture
    Member
    Post count: 7

    Hi, I have pinpointed the issue and its because i want to use the woo product gallery slider. when i deactivate it the shop page works fine but obviously i dont get the autorun slideshow on the product page. So I think its a woocommerce issue rather than specifically your platform?

    Thanks anyway.

    August 19, 2016 at 3:57 pm #288385
    David Martin – Support
    Moderator
    Post count: 20834

    Glad you found the cause, you could use our own preview slider if you want a slider of product images for each product.

    Thanks.

    August 19, 2016 at 4:03 pm #288392
    africapture
    Member
    Post count: 7

    does it autorun or do you have to manually move through the gallery images?
    Thanks

    August 19, 2016 at 4:13 pm #288398
    David Martin – Support
    Moderator
    Post count: 20834

    No, you manually scroll through the images.

    Thanks,
    David.

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