New Landing › How can we help? › Themeforest Theme Support › Uplift › Product images blank until viewport narrowed

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posted in: Uplift
  • December 6, 2016 at 9:15 pm #305437
    alexwright
    Member
    Post count: 72

    You asked me to reply back in a separate thread about this issue. I posted it to a non-local development server.

    There is a username and password just to view the page

    username: demo
    password: chargesmart16

    On my end, the product image is blank until the viewport is narrowed by a few pixels, at which point it appears. Bringing the viewport back to the original width maintains the visibility o the image.

    Let me know if there’s anything you need from my end.

    Thanks!

    December 7, 2016 at 2:39 pm #305525
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Our lead dev Ed has a fix for this already, it’s going out shortly in the next update.

    Thanks.

    December 7, 2016 at 5:04 pm #305565
    alexwright
    Member
    Post count: 72

    Thanks. I’ll keep an eye out for the update.

    Best,

    -Alex

    December 7, 2016 at 5:07 pm #305569
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem.

    -Rui

    December 8, 2016 at 7:26 pm #305875
    Amber Needler
    Member
    Post count: 117

    Hi,

    Anyone have a rough idea of when this update is going to be released? I’m having the exact same problem and the client is freaking out 🙂

    Thanks,

    Amber

    December 8, 2016 at 7:42 pm #305881
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    It will be today in a couple hours. Keep tuned.

    -Rui

    December 8, 2016 at 8:12 pm #305887
    Amber Needler
    Member
    Post count: 117

    Fab! Thank you.

    December 8, 2016 at 8:13 pm #305888
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem.

    -Rui

    December 9, 2016 at 4:21 pm #306049
    Amber Needler
    Member
    Post count: 117

    The update hasn’t fixed this for me?

    December 9, 2016 at 4:32 pm #306050
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Amber,

    Can you clear you browser cache to be sure the new JS file is loaded?

    December 9, 2016 at 4:51 pm #306057
    Amber Needler
    Member
    Post count: 117

    Still not working 🙁

    I’ll start a new topic and give you access to it

    December 9, 2016 at 5:08 pm #306062
    alexwright
    Member
    Post count: 72

    I’m not even seeing an update – are you all updating past Version: 1.3.14?

    Thanks,

    -Alex

    December 9, 2016 at 5:12 pm #306063
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    The latest is 1.3.2

    Will provide it to you in the other topic.

    -Rui

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